For People Seeking Support

• About Hireup & Getting Started

• National Relay Service
• What is the Hireup Impact Study?
• Setting up my profile
• Claimable supports
• I’ve been approved on the Hireup platform, what's next?
• How to book a translator service
• See all 16 articles

• My Support

• Are Hireup support workers able to provide support within their own home?
• What are reasonable and necessary supports?
• What if I have a specialised support plan?
• Should I update my support plan?
• What do I do if I don’t want to work with the same worker again?
• What is my role as a person seeking support or an account manager?
• See all 16 articles

• Bookings

• How do I cancel a booking?
• What do I do if the booking my support worker submitted is wrong?
• How do I edit a booking?
• How do I make a booking that includes vehicle or kilometre allowance?
• How do I book a support worker?
• How do I create a sleepover booking?
• See all 14 articles

• My Account

• Hireup needs your NDIS number
• What information is shared publicly?
• Updating my account information
• Where can I find my service agreement?
• Resetting my password

• Pricing

• What funding do I need to use Hireup?
• How to change my service booking with Hireup through your MyPlace participant portal
• What is Capacity Building funding?
• What is Core Support funding?
• Is Hireup a registered NDIS provider?
• Why will rates go up on 1st July 2020?
• See all 17 articles

• Hireup iOS app

• How do I download the app?
• How do I give feedback on the app?
• Does the app have all the same features as the website?
• How do I access my support team in the app?
• How do I create a booking on the app?
• Does Hireup have an Android app?