For People Seeking Support

• About Hireup & Getting Started

• I’ve been approved on the Hireup platform, what's next?
• How to book a translator service
• Who can find support on Hireup?
• Can I use Hireup if I don’t receive NDIS funding?
• Can I use Hireup and another agency at the same time?
• Can I bring my own support worker over to Hireup?
• See all 12 articles

• My Support

• What is my role as a person seeking support or an account manager?
• Code of Conduct for people seeking support
• Why do I need to complete a support plan?
• What types of support can I request?
• Can a member of my family provide support to me?
• What is the job description for my support workers?
• See all 13 articles

• My Account

• What information is shared publicly?
• Updating my account information
• Where can I find my service agreement?
• Resetting my password

• Pricing

• What funding do I need to use Hireup?
• Is Hireup a registered NDIS provider?
• Why will rates go up on 1st July 2019?
• What is a sleepover shift?
• I have my funding managed with the NDIA, how does this work with Hireup?
• How much does Hireup cost?
• See all 16 articles

• Safety

• How does Hireup prevent abuse and neglect?
• How do I report an incident?
• Transport guide for people seeking support

• Bookings

• Meet and Greet
• Managing Hireup bookings
• How do I post a job to the Job Board?
• How do I message another Hireup user?
• How do I create a sleepover booking?
• How do I make a booking that includes vehicle or kilometre allowance?

• Policies and Procedures

• Statement on 1:1 support
• Statement on giving and receiving gifts
• Statement on medication administration and management
• Statement on service access and exit for people seeking support
• Referral guidelines for people seeking support
• Statement on advocacy
• See all 13 articles