Who does this policy apply to?
This Policy applies to all Approved Users. In addition to the terms contained in the Service Agreement, this policy is incorporated by reference, and is legally binding on you. If this Policy conflicts with the Services Agreement, this Policy will prevail to the extent of any inconsistency.
Capitalised words have the meaning set out in the Glossary.
This policy applies to any and all Bookings created via the Platform.
Approval of Bookings
You acknowledge that, to enable us to comply with our obligations to relevant Support Workers under Workplace Legislation, if you fail to approve, vary and approve or decline a Completed Booking within 14 days of the Completed Booking being submitted by the relevant Support Worker, we have the right to:
- approve that Completed Booking; and
- you will be deemed to have approved the Completed Booking and be responsible for its payment.
Invoicing
Unless otherwise agreed with us, once a Completed Booking has been approved (or deemed to have been approved) by you, we will issue:
- an invoice for the hours of the approved Completed Booking and any other costs or allowances (if applicable); and
- an invoice for any vehicle allowance relevant to the approved Completed Booking, at the relevant hourly or allowance rates as set out in the Pricing Policy (Invoices).
You acknowledge that Hireup is unable to issue you an Invoice, or process payment to the relevant Support Worker until the Completed Booking has been approved (or deemed to have been) approved by you.
Authorisations
(a) If applicable, you are responsible for creating, or arranging for relevant approvals and bookings with your Funding Body. If you fail to do so within 14 days of the Completed Booking being submitted, you authorise us to arrange for a booking to be made on your behalf to the Funding Body.
(b) At your request, Hireup may issue, or send a copy of any Invoices to your plan manager or support coordinator or other third party.