Creating and linking client accounts

In this article

This article includes information on

• Creating a Hireup Client Account
• What is an Account Manager?
• Linking Multiple Hireup Accounts

Creating a Hireup Client Account

To create your Hireup account visit www.hireup.com.au/register.

Tip: We recommend you go through the sign up process on a computer (instead of a phone or tablet) and use the browser ‘Google Chrome’. 

What is needed:

• Personal details 
  • Address, date of birth etc. 
• Details regarding the type of support you require 
• Profile Picture 
  • This doesn’t need to be a photo of you, it can be of your favourite hobby or pet
• Funding details 
  • NDIS number if you are Agency Managed 
  • Plan details if you are Plan Managed
  • The email address you’d like invoices sent to if you are Self Managed
• Specialised support plans (if applicable)
  • Eg. Behaviour Support Plans, Manual Handling Plans, Epilepsy or Seizure Management Plans 

What is an Account Manager?  

The Account Manager is the point of contact for all matters relating to the account.

Typically, Account Managers are the unpaid support in a person’s life, such as a family member or significant other. 

An Account Manager supports a Client with the management of their Hireup profile. This person manages all aspects of the platform, including:

• Checking and responding to messages with workers
• Posting on the Job Board 
• Requesting, approving and coordinating bookings 
• Payment of invoices 
• Ensuring all information relating to the Client’s support is accurate and up to date

Alternatively, an Account Manager can be someone in a paid capacity such as a Support Coordinator (please discuss how this will work with your coordinator before you sign up). 

Support Workers cannot be an Account Manager when working directly with the Client through Hireup, as this is a conflict of interest. 

Do I Need an Account Manager?

If you are under the age of 18, you will need an Account Manager.

If you have a Power of Attorney in place, you will need an Account Manager.

If you feel you need help managing your profile and/or Support Workers, you may benefit from having an Account Manager. You will still have choice and control over who supports you and what supports you receive while using Hireup. An Account Manager helps you put this in place.

Linking Multiple Hireup Accounts

Every Hireup Client is required to have their own individual profile. However, if you are managing two or more Client profiles, you can link them all to a nominated Primary account. 

The Primary account will be the account you use to log in to Hireup. From this account, you will be able to access all of the linked profiles that you manage. The primary account’s email address will also be Hireup’s point of contact for all enquiries and invoices.

To link Hireup Client accounts, send a request to our Community Support Team via this link or calling us on (02) 9113 5933. 

You will need to verify a few details and choose which email you’d like to be your Primary account. 

Client profiles where Clients are managing their own accounts cannot be linked. 

If you are a Hireup Account Manager and also a Hireup Client or Hireup Support Worker, your Client or Worker accounts can not be linked to your Account Manager account. 

How does it work?

1. Log into your Primary Hireup Account 
   1. By default, you’ll be taken to the Client Profile that is linked to the Primary account
2. Select your Profile Picture (top right-hand corner of your screen) 
3. Select ‘Switch Accounts’ from the drop-down menu
4. Select the Profile you wish to access 

All accounts are separate when it comes to messaging, searching and booking Support Workers. 

What’s changed is: 

• You will not need to log out and back in to switch between Client profiles. 
• You will not need to check several email accounts to stay across the two or more Client profiles that you manage.