Accepted and Unaccepted National Documents

• A document that expired more than 36 months (3 years) is not accepted
• A document that is cancelled or damaged

An Australian Birth Certificate/  

Australian Citizenship Certificate

• A document that has been damaged, torn or frayed and cannot be read

• An expired Immicard. (If the Immicard has expired, it will return an invalid Immicard result)

• A document that has expired
• A document that is cancelled or damaged
• Name mismatch with Visa or records i.e. VEVO

Further information about Australian Work Rights:

• One or more of the these documents can be used as evidence of Australian Citizenship or Australian VISA for proof of Australian Work Rights
• The document must be current (i.e. not expired)
• The document must be easy to read (i.e. not blurry, or parts of it cropped out)
• To avoid processing delays, the document must match the other identification documents you have provided. For example, if your name is John Smith, the document you need to provide to verify your working rights must have the name John Smith.  
• If the name on your ‘right to work’ document is different then the other document/s you have provided you will need to provide another form of identification in the same name. There may be delays in processing if your information cannot be matched.
• Visit “What Do I Need to Register as a Hireup Support Worker” for more information on the Hireup Help Centre

First Aid - Statement of Attainment

• The certificate must state, “Provide First Aid”
• The RTO course code number is clearly visible and the heading ‘Statement of Attainment’ or ‘Nationally Recognised’ Training symbol are visible
• Click on “Do I need a First Aid certificate?” for more information on the Hireup Help Centre

• Certificates that contain CPR only are NOT accepted

Official USI Academic Transcript

• The certificate must state, “Provide First Aid”
• The RTO course code number is clearly visible
• The course Enrolment Period must be stated
• The course must be completed
• Click on “Do I need a First Aid certificate?” for more information on the Hireup Help Centre

• Non-Government Issued Transcript or Unofficial Transcript.
• Transcripts which do not clearly show the course name, course code and enrolment period

AHPRA Registration for Enrolled and Registered Nurses, Paramedics or Doctors 

• Registration must be current
• Expiry date stated on registration verification 

• Registration has expired 
• Enrolment type other than a nurse, paramedic or doctor

NDIS Worker Screening Check 

• Must display your Full Name
• The NDIS Number contains a minimum of 8 digits
• The expiry date must be current
• Must display the issuing state (noting that some cards may look different depending on the state or territory you are based in) 

• An expired NDIS Clearance date
• A change in status i.e. A cleared status that has been revoked 
• Identity mismatch i.e. the name or date of birth on the clearance does not match other identification documents or employment records 
  • Without linking documents, the check may be rejected by the NDIA and therefore, could prolong processing time
• An NDIS Worker Screening Application form

NDIS Worker Screening Check Clearance Email

• If you have applied for a NDIS worker screening and have not received the verification yet, you may provide us with an email confirmation instead. 
• The email confirmation must display either ‘Clearance’ or ‘Approved’
• Click on “NDIS Worker Screening Information” for more information on the Hireup Help Centre

• An application that is still “Pending” or “In Progress”

• The certificate must state the completion of the ‘Quality, Safety & You’ module
• Click on “NDIS Worker Orientation Module” for more information on the Hireup Help Centre

• Other module types

• A document that expired more than 36 months (3 years) is not accepted
• A document that is cancelled or damaged

An Australian Birth Certificate/  

Australian Citizenship Certificate

• A document that has been damaged, torn or frayed and cannot be read

• An expired Immicard. (If the Immicard has expired, it will return an invalid Immicard result)

• A document that has expired
• A document that is cancelled or damaged
• Name mismatch with Visa or records i.e. VEVO

A full Australian Driver Licence must contain all of the following information:

• Your full name 
• The licence number 
• The licence expiry date (must be current) 
• Some states, such as NSW, offer digital licences, and the requirements are the same

Click on “What do I need to register as a Hireup support worker?” for more information on the Hireup Help Centre

• An expired driver licence
• A suspended, cancelled or disqualified licence 
• A damaged licence that is unreadable i.e. faded photo or cracked card 
• Name mismatch with other identification documents 
• A temporary licence or an overseas international licence 

A full Australian Driver Licence must be current and contain all of the following information:

• Your full name 
• The licence number 
• The licence expiry date (must be current) 
• Some states, such as NSW, offer digital licences, and the requirements are the same

• An international driver licence 
• A Provisional licence*
• An expired driver licence
• A suspended, cancelled or disqualified licence 
• A damaged licence that is unreadable i.e. faded photo or cracked card 
• Name mismatch with other identification documents 
• A temporary licence or an overseas international licence 

* A Provisional licence is not accepted for the purpose of providing Transport Support to Hireup Clients. 

• A Volunteer Card 
• A Screening or Verification Authority 
• An expired clearance
• A tax invoice or receipt showing the purchase of a new card

• A Volunteer Card 
• An expired clearance 
• A Positive Notice Blue Card
• A tax invoice or receipt showing the purchase of a new card

• A Volunteer Card 
• An expired, cancelled or wrong type of card
• The card is unverifiable or mismatched with your identity 
• A tax invoice or receipt showing the purchase of a new card

• A Volunteer Card 
• An expired, cancelled or wrong type of card
• The card is unverifiable or mismatched with your identity 
• A tax invoice or receipt showing the purchase of a new card

• A Volunteer Card 
• An expired, cancelled or wrong type of card
• The card is unverifiable or mismatched with your identity 
• A tax invoice or receipt showing the purchase of a new card

• A Volunteer Card 
• An expired, cancelled or wrong type of card
• The card is unverifiable or mismatched with your identity 
• A tax invoice or receipt showing the purchase of a new card

• A Volunteer Card 
• An expired, cancelled or wrong type of card
• The card is unverifiable or mismatched with your identity 
• A tax invoice or receipt showing the purchase of a new card

• A Volunteer Card 
• An expired, cancelled or wrong type of card
• The card is unverifiable or mismatched with your identity 
• A tax invoice or receipt showing the purchase of a new card

A Recap of Useful Hireup 

Help Centre Articles

1. Get started as a support worker
2. First Aid Certificate
3. NDIS Worker Screening Check
4. NDIS Orientation Module
5. 100 Points of Identification
6. Optional-Providing Safe Transport 
7. Transport Support FAQ