Setting up your account

Setting up your Hireup account is the first stage of your journey as a support worker on the platform. 

The support you can provide

Hireup has eight different types of support. Every worker who joins Hireup chooses the types of support they can provide. This helps us match people properly and makes sure we’re all on the same page about the kind of support you can provide. Your types of support are not set in stone and can be changed at any point.

Our casual employment contract

Hireup’s unique contractor-free model means we are the legal employer of all Hireup support workers and take responsibility for your safety, it shows that we care about your future, and it allows us to pay employee benefits and provide you with round the clock support.

As a Hireup support worker

• You are a casual employee
• You are paid industry leading wages
• You are covered by comprehensive insurance cover
• You are paid superannuation
• You are paid penalty and casual loading
• There are opportunities for professional development

As a Hireup support worker

• You are not an independent contractor
• You do not need an ABN
• You do not have to negotiate your own rates
• You do not have to pay your own super and tax
• You do not have to buy your own insurance

Your level of experience/qualification in the sector

You do not need any experience or qualifications in disability support to become a Hireup support worker. People seeking support on Hireup are looking to connect with workers of all different backgrounds and levels of experience. To get started you need to complete our pre-employment checks.

Creating your Hireup account

• To create your Hireup account, visit our website. 
• You will be asked to provide proof that you have completed our pre-employment checks so make sure you have the certificates and documents you need close by.

Tip: We recommend you go through the sign up process on a computer (instead of a phone or tablet) and use the browser Google Chrome (instead of Safari, Internet Explorer or Firefox).

What you will need

• Driver’s licence or passport – Hireup collects one form of photo ID from all new workers to confirm their identity
• Work experience - we'll ask for your previous work experience (doesn't have to be disability related!)
• Nationally Coordinated Criminal History Check - Previously known as a National Police Check (if providing transport support to clients) – we require workers providing transport support to submit a Nationally Coordinated Criminal History Check (issued within the last 24 months for the purpose of paid employment, with children and/or vulnerable people) as it provides any disclosable court/traffic outcomes that Hireup should be aware of
• First Aid qualification – we require all workers to have a valid First Aid certificate, from an Australian registered provider
• Working with Children Check (WWCC) – we ask for a WWCC from all workers looking to work with children under 18 years old. This is mandatory for child related employment (in select states only)
• Working with Vulnerable People Check (WWVP) – if it is mandated by the worker’s state for disability and social services work, we ask for a WWVP
• NDIS Worker Orientation Module 
• NDIS Worker Screening Check
  
  

1. Getting a Nationally Coordinated Criminal History Check (for providing transport support)

Go to CVCheck and apply online. The process is quick and easy and you should receive your check within 24-48 hours.

2. Getting a Working with Children/Vulnerable People Check

Depending on where you live you may be required to get a state based screening to work with children and/or vulnerable people. Click on your state below to find out what screenings you will need:

• NSW Working with Children Check
• ACT Working with Vulnerable People Check
• NT Working with Children Clearance
• QLD Working with Children Check and Positive Exemption Notice (Blue Card or Yellow Card)
• SA Disability Screening
• TAS Working with Vulnerable Registration
• VIC Working with Children Check
• WA Working with Children Check

You can ready more about the requirements for state screenings here

3. Choosing a First Aid course

We require our support workers to have a valid First Aid certificate. Hireup can accept any of the follow course codes: 

• HLTAID002 Provide basic emergency life support - valid for 3 years from completion date
• HLTAID003 Provide First Aid - valid for 3 years from completion date
• HLTAID004 Provide emergency first aid response in an education & care setting - valid for 3 years from completion date
• HLTAID006 Provide Advanced First Aid - Valid for 3 years from completion date
• HLTAID010 Provide Basic Emergency Life Support - valid for 3 years from completion date
• HLTAID011 Provide First Aid - valid for 3 years from completion date
• HLTAID012 Provide First Aid in an Education and Care Setting - valid for 3 years from completion date
• HLTAID013 Provide First Aid in a Remote or Isolated Site - valid for 3 years from completion date
• HLTAID014 Provide Advanced First Aid - valid for 12 months from completion date

Registered health practitioners will need to supply their registration details and relevant training certificates, please get in touch with our team by emailing hello@hireup.com.au for more information.

4. Uploading a profile photo

Have a photo ready that you can use as your Hireup profile photo. You’ll be asked to upload it as you create your account.

5. NDIS Worker Orientation Module 

This module has been developed by the NDIS to assist workers to better support people with disability. The NDIS module will provide workers with an understanding of:

• What the NDIS is and why we need it
• The role of the NDIS Quality and Safeguards Commission
• Worker’s responsibilities under the NDIS Code of Conduct
• Worker’s role in supporting people with disability to achieve the vision of the NDIS

You will be asked to upload a copy of your certificate of completion to your support worker application. To start your worker module, head to the NDIS website and follow the steps. 

Work related visa policy

If you are on an international visa, please get in contact with our applications team by emailing hello@hireup.com.au to see if we can accept your visa type.