What is required to apply for Transport Support?
There are three requirements for enabling Transport Support on your Hireup profile:
- You must hold a current full Australian drivers licence.
- You must provide a valid Nationally Coordinated Criminal History Check (formally known as a Police Check).
- Your vehicle details must be current and up to date; in particular your vehicle registration and insurance expiry dates must be valid and not lapsed.
How do I apply for Transport Support?
1. Ensure Vehicle Details are Up To Date
Log in to the Hireup platform. Tap on your profile picture then click on the drop-down menu. Select Settings then, Support Areas.
Scroll to the bottom of Support Areas until you get to Transport Support and start updating your transport support preferences, then Tap Save.
NOTE
- If you select that you are willing to drive someone else’s car instead of your own, you won’t be asked to update the vehicle information. Tap Save to continue.
- If you select that you are willing to drive your car and someone else’s car, you will be prompted to update vehicle information. This is for your car details.
- If any of these options change in future, you can come back and change them at a later date.
2. Ensure Compliance Documents are Up To Date
To check your documents, scroll back to the top of the page and tap Documents on the left panel.
Your Driver’s Licence and National Police Check must be Approved.
For a step-by-step guidance on uploading your documents, please refer to our article How do I upload renewed documents?
For more information about providing Transport Support, please see our Providing Safe Transport Policy.
End of instruction
Troubleshooting Tips
| QUESTION | ANSWER |
| My documents are approved and my vehicle details are updated. What happens next? |
Hireup will receive an automated notification of your transport request. We will check and verify your documents and vehicle information and then enable transport support on your profile. This process can take up to five business days. |
| How will I know that my transport request is approved? | You don’t have to contact us. Keep an eye on your registered email for updates or keep checking the platform for your ability to book and accept transport shifts. We will notify you of the outcome via email. |
| Can I book and accept transport shifts while my request is being reviewed? | No. You will not be able to accept or request transport bookings until you have been advised that transport support is enabled on your account. |
| What if five days have passed and I haven’t had an update yet? | If five days have passed and you still haven’t heard from us, you can contact our Community Support Team to request an update. Send an email to hello@hireup.com.au or call us on (02) 9113 5933 and follow the prompts for Support Workers. |
| How do I know if my documents are still current or expired? |
Log into Hireup and check your documents under Settings > Documents. Click on the document that you want to check and verify the expiry date. TIP: A document that has been requested, is about to expire. A document that has been submitted, is still waiting to be verified by Hireup. |
| Why does Hireup need my vehicle details |
As part of Hireup’s overall approach to making health and safety a priority, Hireup is committed to providing an environment in which all Approved Users and other road users are safe when Vehicles are being driven as part of a Booking. For more information about the Transport Policy, visit the Help Centre here. |
| I am willing to drive my client’s car instead of my own. Do I still have to update vehicle details? | No. If the vehicle belongs to the client and you have the client’s permission to drive it, you are not required to provide vehicle details of the client’s car. However, you must still have a current driver licence and valid police check on file. |
| I have renewed my document but it hasn’t arrived yet - can I still provide transport support while my document is being sent to me? |
If your documents have expired and you have proof that you’ve ordered a replacement (such as a receipt or a paper licence), we may be able to accept it while you wait for the new document to arrive. You can email a copy of your proof of purchase to hello@hireup.com.au with the subject line “Transport Support proof of purchase”. We will review it and reply with an outcome in five business days. |
| Why does my Police Check say Rejected? |
When you submit a new Police Check that contains disclosable outcomes, it must be reviewed and assessed for approval by Hireup before you can proceed to provide transport support. This process may take up to seven business days. You will be notified of the outcome to your registered email address on the platform. Reminder: You are not permitted to provide transport support until all documents have been verified and approved. |
End of Troubleshooting Tips
Examples of platform notifications regarding transport documents and vehicle information:
Notifications for an expiring Driver Licence and Police Check, will commence at 60 days, 30 days and 14 days before the document expires. If the document is not updated before the expiry date, your transport support will be disabled.
End of Document