We've recently partnered with Cited to better streamline our document renewal process. This means you may need to create and login to your Cited account to upload renewed documents, such as a Nationally Coordinated Criminal History Check (previously known as Police Checks), first aid etc.
Head to your account and navigate to the document section on your profile. From here you will see if you need to upload your document to Hireup or to your Cited account.
If uploading to Hireup:
- Click the drop down arrow next to the ‘Requested’ button
- Upload your document by selecting ‘Upload file’
- Click ‘Submit’
If you are having trouble uploading your document to Hireup, please email it to us at hello@hireup.com.au.
If uploading to Cited:
- Login to Cited (from Hireup documents panel) or create an account if you do not have one.
- Once logged into Cited you will see a request from Hireup to provide your renewed document. Do not upload documents to Cited without a request from Hireup.
- Click start to begin, and upload your document.
- Once your new document is verified by Cited Hireup will be notified.
Note: Do not upload any document to Cited without being prompted by Hireup. You are not required to pay for document upload.
If you’re having trouble uploading your document to Cited please call: (08) 6466 3194 for support or email support@cited.com.au
Ensure that the documents uploaded are clear and show all pages; it’s important that nothing is cut off or obscured. Preferable file types include pdf, jpeg and png.
Please note: it’s important to keep your documents up to date (we’ll send you a reminder when each document is about to expire). We take the safety of our community seriously and require all active Hireup support workers to be compliant. We'll place your account on hold if you don’t provide us with your renewed checks in time, the restriction will be lifted as soon as you upload them.