We know your privacy, the security of your personal information, and the privacy of our community are important to you. This is why we are providing you with the ability to enable an additional layer of security to your account through Multi-Factor Authentication (MFA). By enabling MFA, you’ll be protecting your account from 99% of online threats with one of the best ways to stop unauthorised access to your Hireup account and personal information.
We’ve made the one-time setup quick and easy, taking less than five minutes.
If at any time you are having trouble logging in or resetting your password, please give us a call on (02) 9113 5933.
This article contains the following information:
- Setting up MFA
- Logging in with MFA enabled
- Logging in with your Recovery Code
- Changing your nominated mobile number
- Troubleshooting and Frequently Asked Questions
Setting up MFA
The following process is applicable to setting up MFA on both the Hireup website, and both iOS and Android Hireup mobile applications.
- Start by logging into Hireup from your computer or app using your email and password.
- From your dashboard, click your Profile image. From the drop-down, click on Settings. Or, if you have logged into a mobile device, tap Account Settings.
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At the bottom of the Settings menu click Security.
On a mobile device, Security is in the Account section. -
In the Multi-Factor Authentication section, click Set up.
- If you are setting up MFA on a mobile device, you will be prompted to log in to your account with your email and password once again.
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You will be prompted to enter a mobile phone number. Select “Australia” from the country code drop-down (if required) and enter your Australian mobile number. Click Continue to proceed.
NOTE:
- Your mobile number MUST be entered starting with 04xx or 4xxx.
- An SMS will ONLY be sent to Australian mobile numbers.
- One mobile number can be used across multiple accounts.You’ll then receive an SMS (from HUVerify) with a verification code.
NOTE: You will only receive an SMS from HUVerify. There will also be no hyperlinks on the SMS. If HUVerify is not the sender of the SMS containing the verification code, do not use it, and contact us on (02) 9113 5933 between 8:00am and 5:30pm AEST for assistance. -
Enter the 6-digit verification code you receive as shown below. Click Continue.
NOTE: If you did not receive the code, click, or tap Resend. If the verification code is entered incorrectly 10 times, you will not be able to try again for an hour. -
You will be provided with a Recovery Code. This code will be used to log in if you are unable to access your SMS code. Copy your recovery code and store it somewhere secure, and where you won’t lose it 🤞 This could be in a secure password manager like 1Password, on paper hidden or in a safe (most secure options). Or your phone’s notes app or a physical notebook (less secure).
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Tick the box to confirm you’ve safely stored your recovery code and click continue.
You will be taken back to your dashboard. -
You can confirm you’ve set up MFA by noting the green enabled status on your Security menu ✅
Great job! Your Hireup account now has an extra layer of protection with MFA. Thank you for taking this important step to keep both your information and our community safe.
Logging in with MFA enabled
Once MFA has been enabled, your login process will be as follows:
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Enter your username and password as normal. You will then receive an SMS to your mobile number from ‘HUVerify’ with a verification code.
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Enter the 6-digit verification code. If you wish not to require a verification code on every occasion, tick the box ‘remember on this device for 30 days’. Click Continue to log in.
Logging in with your Recovery Code
In the instance where you may not have access to your mobile phone, you will need to log in using your recovery code. The process steps are as follows:
- Enter your username and password as normal.
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You will be prompted to enter the SMS verification code. Instead, click Try another method.
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From the options provided, click Recovery Code.
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Enter the Recovery Code you have kept in a safe place. Click Continue.
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You will be provided with a new Recovery Code. Store the new Recovery Code somewhere secure, and delete the previous one. Tick the box to confirm you’ve safely stored your recovery code and click Continue.
Changing your nominated mobile number
If you need to update the mobile number that receives your verification codes, please follow these steps:
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Start by logging into Hireup from your computer or app using your email, password and verification code. If you do not have access to the nominated mobile number, sign in using the Recovery Code.
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From your dashboard, click your Profile image. From the drop-down, click Settings.
Or, if you have logged into a mobile device, click Account Settings.
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At the bottom of the settings menu click Security.
On a mobile device, Security is in the Account section.
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In the Multi-Factor Authentication section, select Remove.
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A pop-up will open asking you to confirm, select Remove. MFA will now be removed from your profile.
You will now see that the green ‘Enabled’ tag has been removed, and the ‘Set up’ button will reappear.
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In the Multi-Factor Authentication section, click Set up MFA.
- When prompted, add your new mobile phone number, and continue setting up MFA.
NOTE:
- Your mobile number MUST be entered starting with 04xx or 4xxx.
- An SMS will ONLY be sent to Australian mobile numbers.
- One mobile number can be used across multiple accounts.
Troubleshooting and Frequently Asked Questions
What should I do if I have trouble logging in or resetting my password?
If you encounter any issues logging in or resetting your password, please call us at (02) 9113 5933 between 8:00am and 5:30pm Monday to Friday AEST for assistance.
What should I do if I can't see the MFA setting page on my mobile phone?
Ensure you have the latest version of the Hireup app installed on your phone. If the issue persists, try logging out and then logging back in.
What if I don't receive the SMS with the verification code?
There are a number of options to try:
- First, check if the mobile number entered is correct and make any necessary corrections by clicking on Remove in the Multi-factor Authentication section, and reapplying MFA.
- If you don't receive the SMS, you can click Resend to have the code sent again.
- Remember, the service is limited to Australian mobile numbers, starting with either 04xx or 4xxxx, so ensure the number provided is an Australian mobile number.
- If you continue to experience issues with logging in, please call us at (02) 9113 5933 between 8:00am and 5:30pm AEST for assistance.
Why can SMS codes only be sent to Australian mobile numbers?
For security reasons, SMS verification codes for MFA setup and login can only be sent to Australian mobile numbers. This ensures a reliable and secure method of authentication for our users.
How should I store my Recovery Code?
It's important to store your Recovery Code in a secure location. Options include a secure password manager like 1Password, on paper hidden in a safe, your phone’s notes app, or a physical notebook. Choose the most secure option that works for you.
What happens if I've requested the SMS verification code more than 10 times in an hour?
For security reasons, there's a limit of 10 SMS requests per hour. This measure helps protect your account. If you've reached this limit, please use your recovery code to sign in or wait an hour before trying again. If you believe this limit has been reached in error, or if it's you trying to access your account, please call us for assistance.
How do I confirm that MFA is set up on my account?
After completing the MFA setup, you can confirm it's enabled by checking for a green enabled status in your security menu.
What do I do if I can't access my mobile phone but need to log in?
If you can't access your mobile phone, enter your username and password as normal, then click "Try another method" when prompted for the SMS verification code. Select "Recovery Code," enter your Recovery Code, and follow the prompts to log in.
Will I get a new Recovery Code after using my current one for login?
Yes, after using your Recovery Code to log in, you will be provided with a new Recovery Code. Make sure to store this new code securely, replace the old one, and confirm you’ve safely stored your new recovery code.