How do I access Hireup Academy? 

1. Ensure you have the Hireup Platform App downloaded on your smartphone
2. Log in to the Hireup Platform App
3. Tap the dropdown Menu under your Profile Picture
4. Tap “Hireup Academy”
5. Hireup Academy will then launch in your smartphone internet browser

How do I know which modules I have to do?

There are two places where you can check for mandatory training that has been assigned to you:

1. The landing page after you login is the Hireup Academy Dashboard, mandatory training will be listed at the top of the page under “Start here! Training assigned to you:” 

2. In the Menu under Learn > Overview you will see “In Progress” which is any training you have started but not completed and “Assigned Learning” which is your mandatory training.

Please note that the required modules that you need to complete will only appear after you have finished your first shift with a Client on the Hireup Platform. 

Are all modules mandatory?

No, not all training on Hireup Academy is mandatory. We offer a wide range of training options that give you the choice and control of your own professional development. 

Any training that is listed in the 2 locations above has been assigned to you based on the requirements of the Clients you have booked shifts with and is to ensure you can confidently and competently provide the required support.

New Starter Modules - These modules are assigned to ALL Support Workers after they have completed their first shift with a Hireup Client and comprise 2 Hours of training across 6 modules.

• Working With Hireup
• Working Safely
• Manual Handling Introduction
• Safeguarding Against Harm
• Infection Control
• Mental Health and Wellbeing for Support Workers

Specialised Support Modules - These modules are assigned to SPECIFIC Support Workers based on the support requirements of their Clients and comprise 1 Hour of training across 1 - 3 modules.

• Bowel Care
• Medication Management; Manual Handling - Specialised Support
• Insights Into Behaviour
• Epilepsy & Seizure Support
• Diabetes Management; Subcutaneous Injection Support
• Catheter Care; Tube Feeding Support; Dysphagia and Mealtime Management

How often will mandatory training be assigned to me?

The New Starter mandatory training modules will be assigned to you immediately following your first shift with a Hireup Client. Specialised Support mandatory modules will be assigned to you immediately following your first shift with a Hireup Client with that support requirement. 2 years after your initial completion of mandatory training, you will be assigned mandatory Refresher training as per NDIS requirements.

Will I get notified if mandatory training is assigned to me?

Yes! When you are assigned mandatory training, you will be notified via email and a notification in the Hireup App, which will advise that training has been assigned and is required to be completed. 

How long do I have to complete assigned mandatory training?

You will have 7 days to complete any mandatory training. If your mandatory training is not completed within 7 days, you will not be able to make or accept any bookings. Once your learning module/s has been completed, any blocks on your account will be removed within several hours of finishing the module.

Can I complete non-mandatory training?

Yes! We strongly encourage you to explore content that interests you and take control of your own professional development. You can search for content via the search bar, or via the Menu > Explore page where content is grouped by topic. 

Modules that may interest you will be on the dashboard and are based on the Topics and Skills you selected on your first ever login. These can be updated on your profile page at any time. 

Do I get paid for doing training?

Yes! Support Workers are paid at their contracted daytime base pay rate for completing mandatory assigned training per the table below:

How do I check which modules I have completed?

There are two places where you can check which training has been completed:

1. In the Menu select Learn > Overview, scroll to the bottom of the page to see “History” which shows ALL training completed, by month

2. In the Menu select Learn > Certification, this is a record of all assigned mandatory training that has been completed

Do I get a certificate for the training I have completed on Hireup Academy?

No, Hireup Academy does not offer certificates. However, you can click ‘export certification’ on your certification page and export a PDF of the current learning completed. The PDF version can be used as evidence for course completion.

I’ve completed training on the former system, Hireup Learning. Do I need to do anything?

If you’ve been with Hireup for a number of years, you will be familiar with our former system “Hireup Learning” which was officially decommissioned in June 2026. We have successfully migrated all accounts over to Hireup Academy and all learning completed on the former system is reflected on your Certifications page under Learn > Certification. Unless you have been assigned new training in Hireup Academy, there is no action required though we strongly encourage you to log in and explore all the new system has to offer.

Troubleshooting: 

I have completed a course, and the module isn't updating. What do I do?

Ensure you have a strong internet connection, ideally, ensure you are completing the module on wi-fi. You can try closing the browser and reopening; this may trigger the status to be updated. 

If this fails to work, take a screenshot of your final quiz score and contact Hireup for support here

I’m not able to view videos in the module. 

If the videos in the learning module aren't uploading or working properly, try the following;

• Try to clear your cache on the device you're using.  The cache settings can typically be found in your options setting in the browser you are using. 
• Try restarting the course 
• Try an alternative browser  
• If possible, try an alternative device 

When I load the course, I get a blank screen. 

If you come across this issue, try the following steps to help resolve it. 

• Try to clear your cache on the device you're using.  The cache settings can typically be found in your options settings in the browser you are using. 
• Ensure you have any pop-up blockers disabled on your device 
• Try an alternative browser  
• If possible, try an alternative device 

Can I get an extension to complete the training?

No. Mandatory training is a key area of compliance and must be done within 7 days of it being assigned to you. You will be unable to accept bookings on the platform until it is completed in the noted time frame.

If you anticipate that you will have a problem completing the required training in the allotted time please reach out for support in advance here.  

I have failed a quiz. What happens now?

You have unlimited attempts to complete quizzes on Hireup Academy. Please take your time and try again.