Who Cited are
Cited, a part of the Kinatico group of solutions, is a workforce compliance platform which addresses the needs of organisations that operate in highly regulated industries, like Hireup in the disability sector. Cited brings 15 years of experience managing compliance documentation. Hireup has worked with Cited to create a better experience for workers that is easier to use and keeps your information secure.
Why Hireup is using Cited
As Hireup continues to grow, so do our compliance and document management obligations. Partnering with a trusted brand like Cited allows us to better:
- manage our regulatory compliance obligations,
- provide a more streamlined experience for our workers, and
- keep your information more secure.
Privacy with Cited
Cited are ISO27001 accredited, meaning that they have demonstrated processes and controls to keep all information they hold confidential and safe. Cited complete an identity verification process which involves ensuring that the documents provided match a real person, followed by an identity check to confirm that the real person named in the documents is you. Cited won’t share your personal data with third parties like government agencies or other organisations without your repeated consent to do so.
Cited adhere to all relevant privacy laws in Australia, and you can read their privacy policy here for more information on how Cited handle your personal information.
What to expect
If you were approved to work on Hireup and uploaded your required documents via Cited, you will continue to provide updated documents to Cited for renewal.
If you were approved to work on Hireup prior to our Cited partnership we will be transitioning your documents across to Cited when they are due to expire. So when your next document expires, you’ll need to create a profile with Cited and provide your renewed document there.
When you upload documents to Cited, either as part of your onboarding or when an existing document on your Hireup profile expires, you will be required to submit 100 points of ID and an identity check. Cited collect 100 points of ID to ensure that the documents provided match a real person, and they use an identity check to confirm that the real person is you. The identity check is an important part of confirming that the documents provided are in possession of their real owner - Cited do this check by asking you to upload a selfie holding a piece of paper that says “Cited”.
This article goes into more detail about how to upload renewed documents via Cited.
FAQ’s
Why has Hireup made this change?
We have transitioned to Cited for document management to ensure that our onboarding is simple and efficient, and that compliance for expiring documents is easily managed. As part of this transition we will be directing our workers to upload new documentation to Cited.
Are my documents secure with Cited?
Yes, Cited are ISO27001 accredited, meaning that they have demonstrated processes and controls to keep all information they hold confidential and safe. Cited complete an identity verification process to ensure that documents provided match a real person, followed by an identity check to confirm that the real person is you. They don’t share personal information with third parties unless legally required to do so.
I don’t want to upload documents to Cited, I want to upload them to Hireup.
We understand that you are likely more familiar with the Hireup system, however we are committed to the transition of documents to Cited as we believe this provides significant benefits regarding document security, storage and management when your documents expire. There is no longer an option to upload documents directly to Hireup.