In this Article

• Required Hireup training
• General Information
• Troubleshooting

Required Hireup training

• New Starter Modules
• Specialised Support Modules
• Aged Care Modules
• Transport Accident Commission (TAC) Modules
• Supported Independent Living (SIL) Modules
• Refresher Modules (Specialised Support)

New Starter Modules

These modules are assigned to ALL Support Workers after they have completed their first shift with a Hireup Client (and the booking has been approved). The training comprises 6 modules, and you have up to 2 hours to complete all 6 modules.

• Working With Hireup
• Working Safely
• Manual Handling Introduction
• Safeguarding Against Harm
• Infection Control
• Mental Health and Wellbeing for Support Workers

You have 7 days to complete the New Starter Modules from when they are assigned to you. If you do not complete them within 7 days, we will place restrictions on your account. You will be unable to accept ANY new bookings with ANY Client; this is to ensure safety and compliance. 

Once you have completed all 6 modules, you will be paid for 2 hours at the weekday rate with your next pay (that includes bookings). Applicable tax will be included. 

Specialised Support Modules

These modules are assigned to SPECIFIC Support Workers after they have completed their first shift with a Hireup Client with the specific specialised support listed (and the booking has been approved). These modules are assigned to you in packages. If your Client has one of the specialised supports included in a package, the entire package is assigned to you and must be completed. Each package takes up to 1 hour to complete.

• Specialised Support Fundamentals 
  • Medication Management
  • Manual Handling Specialised Support
• Specialised Support Package 
  • Catheter Care
  • Dysphagia and Mealtime Management Support
  • Tube Feeding Support
• Diabetes 
  • Diabetes Management
  • Subcutaneous Injection Support
• Epilepsy 
  • Epilepsy and Seizure Support
• Bowel Care
  • Bowel Care
• Behaviour Support
  • Insights into Behaviour

You have 7 days to complete a package from when it is assigned to you. If you do not complete it within 7 days, we will place restrictions on your account. You will be unable to accept any new bookings with a Client that has that specific support type listed on their profile. This does not impact every booking with every Client.

Once you complete a package, you will be paid for 1 hour at the weekday rate with your next pay (including bookings). You are paid 1 hour per package. Applicable tax will be included. 

Aged Care Modules

These modules are assigned to SPECIFIC Support Workers after they have completed their first shift with a Hireup Client who has Aged Care funding (and the booking has been approved). There are 2 modules, and both must be completed when a Client has Aged Care funding. This package takes up to 2 hours to complete.

• Introduction to Aged Care at Hireup
• Supporting People with Dementia

You have 7 days to complete the package from when it is assigned to you. If you do not complete it within 7 days, we will place restrictions on your account. You will be unable to accept any new bookings with a Client who has Aged Care funding. This does not impact every booking with every Client.

Once you complete the package, you will be paid for 2 hours at the weekday rate with your next pay (including bookings). Applicable tax will be included. 

Transport Accident Commission (TAC) Modules

These modules are assigned to SPECIFIC Support Workers after they have completed their first shift with a Hireup Client who has TAC funding (and the booking has been approved). This package includes 3 modules, and all must be completed when a Client has TAC funding. This package takes up to 1 hour to complete.

• Fire, Emergency and Disaster Safety
• Safe Food Handling
• Medication Management

You have 7 days to complete a package from when it is assigned to you. At present, there are no account restrictions for the TAC training package.

Once you complete the package, you will be paid for 1 hour at the weekday rate with your next pay (including bookings). Applicable tax will be included. 

Supported Independent Living (SIL) Modules

These modules are assigned to SPECIFIC Support Workers after they have completed their first shift with a Hireup Client who has SIL funding (and the booking has been approved). This package includes 4 modules, and all must be completed when a Client has SIL funding. It takes up to 1.5 hours to complete this package.

• Fire, Emergency and Disaster Safety
• Supported Decision Making (SIL)
• Trauma Informed Care (SIL)
• Person Centred Active Support (SIL)

You have 7 days to complete the package from when it is assigned to you. At present, there are no account restrictions for SIL training modules.

Once you complete a package, you will be paid for 1.5 hours at the weekday rate with your next pay (including bookings). Applicable tax will be included. 

Refresher Modules (Specialised Support)

These modules are assigned to SPECIFIC Support Workers periodically to revisit key learning outcomes for Infection Control and any Specialised Support modules previously completed. The package takes up to 1 hour to complete.

You have 7 days to complete the package from when it is assigned to you. At present, there are no account restrictions for Refresher modules.

Once you complete the package, you will be paid for 1 hour at the weekday rate with your next pay (including bookings). Applicable tax will be included. 

General Information

When can I complete the required training?

You need to complete the training on a weekday between 6am - 8pm. If you choose to complete the training outside this timeframe, you will still be paid the weekday rate upon completion. All Training modules on Hireup Academy are available 24/7 for your convenience. 

How do I access Hireup Academy?

1. Ensure you have the Hireup Platform App downloaded on your smartphone
2. Log in to the Hireup Platform App
3. Tap the dropdown Menu under your Profile Picture
4. Tap “Hireup Academy”
5. Hireup Academy will then launch in your smartphone's internet browser

How do I know which modules I have to do?

There are two places where you can check for mandatory training that has been assigned to you:

1. The landing page after you log in is the Hireup Academy Dashboard; mandatory training will be listed at the top of the page under “Start here! Training assigned to you:” 

2. In the Menu under Learn > Overview, you will see “In Progress”, which is any training you have started but not completed, and “Assigned Learning”, which is your mandatory training.

Please note that the required modules you need to complete will only appear after you finish your first shift with a Client on the Hireup Platform. 

Are all modules mandatory?

No, not all training on Hireup Academy is mandatory. We offer a wide range of training options that give you the choice and control of your own professional development. Feel free to browse through Hireup Academy and explore other learning opportunities! Please note that you are only paid for Required Training assigned to you.

Although the person I support requires specialised support, I don’t provide any; do I need to complete this training?

Yes, if a Client lists a specific specialised support on their profile, it's crucial for the support worker to be trained accordingly - even if they’re not actively providing that support. This ensures that you are prepared to handle any unforeseen situations that may arise during bookings.

Will my training show on my profile for clients to see?

Yes, all required training that you have completed will be visible on your profile page for clients to see. Optional training may be displayed in the future.

Can I start the training and finish it later?

Yes, your progress will be saved, allowing you to complete the training at your own pace. You can stop and start the training as needed.

How often will mandatory training be assigned to me?

The New Starter mandatory training modules will be assigned to you immediately following your first shift with a Hireup Client (and the shift is approved). Specialised Support mandatory modules will be assigned to you immediately following your first shift (after booking is approved) with a Hireup Client with that support requirement. 2 years after your initial completion of mandatory training, you will be assigned mandatory Refresher training as per NDIS requirements.

Will I get notified if mandatory training is assigned to me?

Yes! When you are assigned mandatory training, you will be notified by email and in the Hireup App that training has been assigned and must be completed. 

Can I complete non-mandatory training?

Yes! We strongly encourage you to explore content that interests you and take control of your own professional development. You can search for content via the search bar or the Menu > Explore page, where content is grouped by topic. 

Modules that may interest you will be on the dashboard and are based on the Topics and Skills you selected on your first ever login. You can update these on your profile page at any time. 

Do I get paid for doing training?

Yes! Support Workers are paid at their contracted daytime base pay rate for completing mandatory assigned training per the table below. Please note that all payment is at the weekday rate.

How do I check which modules I have completed?

There are two places where you can check which training has been completed:

1. In the Menu, select Learn > Overview, scroll to the bottom of the page to see “History”, which shows ALL training completed, by month

2. In the Menu, select Learn > Certification. This is a record of all assigned mandatory training that has been completed

Do I get a certificate for the training I have completed on Hireup Academy?

No, Hireup Academy does not offer certificates. However, you can click ‘export certification’ on your certification page to export a PDF of your completed learning. You can use the PDF as evidence of course completion.

I’ve completed training on the former system, Hireup Learning. Do I need to do anything?

If you’ve been with Hireup for a number of years, you will be familiar with our former system, “Hireup Learning”, which was officially decommissioned in June 2026. We have successfully migrated all accounts over to Hireup Academy, and all learning completed on the former system is reflected on your Certifications page under Learn > Certification. Unless you have been assigned new training in Hireup Academy, no action is required, though we strongly encourage you to log in and explore what the new system has to offer.

I’ve completed training with another Provider/Employer; do I still have to complete Hireup’s training?

We understand that many Providers and other employers may offer similar training; however, you must complete the Hireup training. Even if you've completed similar training with another employer/provider, Hireup has no oversight of the content, learning outcomes, or compliance governance of other training.

If you want to upload a relevant formal qualification, you can find out more information here.

Troubleshooting

I have completed a course, and the module isn't updating. What do I do?

Ensure you have a strong internet connection; ideally, complete the module on Wi-Fi. Try closing and reopening your browser; this may update the status. 

If this fails to work, take a screenshot of your final quiz score and contact Hireup for support here

I’m not able to view videos in the module

If the videos in the learning module aren't uploading or working properly, try the following;

• Try to clear your cache on the device you're using.  You can typically find cache settings in your browser options. 
• Try restarting the course 
• Try an alternative browser  
• If possible, try an alternative device 

When I load the course, I get a blank screen

If you come across this issue, try the following steps to help resolve it. 

• Try to clear your cache on the device you're using. You can typically find cache settings in your browser's options. 
• Ensure you have any pop-up blockers disabled on your device 
• Try an alternative browser  
• If possible, try an alternative device 

Can I get an extension to complete the training?

No. Mandatory training is a key compliance requirement and must be completed within 7 days of being assigned to you. You will be unable to accept bookings on the platform until you complete it within the noted time frame.

If you anticipate having trouble completing the required training within the allotted time, please reach out for support in advance here.  

I have failed a quiz. What happens now?

You have unlimited attempts to complete quizzes on Hireup Academy. Please take your time and try again.