Before now, you needed to email our compliance team to update your expiring documents.
We’ve launched a new feature so you can upload renewed documents using a section we’ve created on your profile.
To do this all you need to do is log in to your account and navigate to the document section on your profile:
- Click the drop down arrow next to the ‘Requested’ button
- Upload your document by selecting ‘Upload file’
- Click ‘Submit’
Ensure that the documents uploaded are clear and show the whole page; it’s important that nothing is cut off or obscured. Preferable file types include pdf, jpeg and png.
Once submitted, you’ll be able to select the file and view the document by clicking the drop down arrow and selecting “View.”
If you need to change the file once submitted, please contact us on email@example.com or 02 9113 5933 and we’ll be happy to assist you.