It’s great that you're interested in applying to join our community! There are thousands of people living with disability on Hireup, ready to connect with quality support workers.
As an employer and service provider, registered with the NDIS, we need to ensure the safety and wellbeing of our clients and workers. That’s why we require that all of our support workers provide specific documents (see list below), along with 100 points of ID, before being approved onto the platform.
We’ll ask you to upload all of your documents to Cited. They are our trusted partner and verifier, and will ensure that your documents are cleared and current. If you don’t have these documents already, you should apply for them as soon as possible.
Checklist for all workers
- First Aid Certificate
- NDIS Worker Orientation Module Certificate
- NDIS Worker Screening Check
- Working with Vulnerable People Check (ACT and TAS only)
- Demonstrate Australian work rights (check Hireup’s visa restrictions below)
- 100 Points of ID (e.g. Australian Drivers licence, Passport)
If you choose to provide Transport Support, you’ll also need a valid Nationally Coordinated Criminal History Check (previously known as a National Police Check). If you choose to work with children and teenagers, you’ll also need a valid Working with Children’s check.
Required documents, costs and where to apply for them
| First Aid Qualification |
A valid First Aid Certificate at the completion of a full day, in person course (online-only courses cannot be accepted). See the course codes we accept or you can book a course here Courses start from $79 |
| NDIS Worker Orientation Module Certificate “Quality safety and you” | This is a free online 90 minute course. You can start the NDIS Worker Orientation Module here |
| NDIS Worker Screening Check |
Typically, a 30 minute online application, however, applicants in NSW and WA will need to visit either Service NSW or the Department of Transport (WA) to make payment and show ID. When applying you will need to add Hireup’s NDIS ID: 4-3LLK-1901. More information on how to apply for your NDIS Worker Screening can be accessed here Costs vary from $80 to $145 depending on state See below for more information about Transitional Arrangements |
| Working with Vulnerable People Check (TAS and ACT applicants only) |
This is required to work with all ages and doubles as a Working with Children Check (in TAS and ACT only) If you’re in TAS (be sure to tick ‘Child and Vulnerable Adult-Related (NDIS endorsed) Activity’). Cost is $124.60 If you’re in ACT (be sure to tick ‘yes’ to ‘NDIS Activity’ when applying for / renewing your card). Cost is $146 |
| Australian Work Rights |
You will need to provide one of the following documents to confirm that you have work rights within Australia:
If you are a visa holder, you will also be prompted to provide your Visa Grant Notice during the application process. |
100 Points of ID |
Please upload one of the below documents (this list is not exhaustive)
The exhaustive list of documents that Cited accepts can be found here. |
To provide Transport support (optional)
| Nationally Coordinated Criminal History Check (previously known as a National Police Check) |
Issued within the past 24 months for the purposes of paid employment in an unsupervised contact environment. Only required if you wish to provide transport support Apply online with CVCheck and receive your Nationally Coordinated Criminal History Check via email (usually within 24 hours) Prices start from $56 depending on state. |
To work with children and teenagers (optional)
| Working With Children Check |
Required for the state(s) you wish to work in. This must be an employee/paid check. You can apply for or upgrade your checks using the links below. Cost varies per state |
Transitional Requirements for the NDIS Worker Screening
Most support workers on Hireup will need an NDIS Worker Screening. However, there are some instances where workers can provide documents they already have (such as previously issued disability screenings) in lieu of an NDIS Worker Screening. These are called ‘transitional’ documents.
| State | Transitional Document: | You will also need: |
| NSW, VIC, NT, WA, QLD, SA, TAS | All Support Workers need an NDIS Worker Screening | N/A |
| ACT |
Working With Vulnerable People (WWVP) card With an expiry date of 31st Jan 2024 or earlier, and |
Nationally Coordinated Criminal History Check issued in last 24 months |
Visa types Hireup cannot accept
Hireup accepts most visas with unrestricted work rights, however there are several visa types/restrictions that we are currently unable to accept.
If you are unsure of your work rights/restrictions please refer to your Visa Grant Notice or contact our Hireup Support Team on (02) 9113 5933 for assistance.
| Working Holiday Visas | |
|
Working Holiday Visa 417 Work and Holiday Visa 462 |
Not accepted by Hireup - unless coming on to support a particular client |
| Work-Skilled Visas | |
|
457 Temporary Work - Skilled 482 Temporary Skill Shortage Visa |
Primary - Not accepted by Hireup |
|
489 Skilled Regional Provisional Visa 491 Skilled Regional Visa |
Not accepted if living in NSW, VIC or ACT. |
| 408 Temporary Activity Visa | If 8107 work restrictions are present, we cannot accept. |
| 8547 Work Restriction present (on any Visa other than Working Holiday Visas) | Visas with this work restriction are not accepted by Hireup |
FAQ’s
I’ve applied for my NDIS Worker Screening but it hasn’t been verified yet. Can Hireup please verify this for me?
Hireup will verify your NDIS Worker Screening application as long as you have created an account with us. Applications can take up to a week to reach Hireup for verification, however, if you have not received an update after 1 week, please contact your state screening unit.
I’ve uploaded my documents to Cited, now what?
Before you can finalise your application, you will need to upload all your requested documents to Cited. Cited will then verify your documents, which may take 24-72 hours. Once your documents have been verified, you’ll receive an email.
Please log into your Cited account to check the status of your documents, and stay up to date with any Cited emails you receive. You can also log into your Hireup Application dashboard to check if you can progress onto the next stage of the application.
If you’re having documentation and verification difficulties, you can contact Cited here. For any other general enquiries about your application, you can call our Hireup Support Team on (02) 9113 5933.
Can I complete my application to become a Support Worker while I'm outside of Australia?
Yes, as long as you can provide an Australian address and phone number, you can complete your application while overseas.
You must be in Australia to provide support via Hireup.
Please note: If you’re applying for an NDIS Worker Screening for NSW or WA, you will need to visit either Service NSW or the Department of Transport (WA) to make payment and show ID.
For more information on how to apply, visit the Become a Support Worker page.