Your application is approved! Use this guide to navigate the platform and begin supporting clients.
1. Support Worker Induction
On approval, you received an email welcoming you to Hireup. The email includes a link to book your Hireup induction.
The induction is a 1-hour online session led by our Support Worker Team, where you will learn how to use the platform, understand Hireup expectations, and ask questions of an experienced team.
2. Navigating your dashboard
Log in to access your dashboard, where you can use the search, booking, job board, and messages tools. Click your name (top right) to manage settings.
3. Make connections
Browse the job board or use the search tool to find local clients. Express interest in jobs or message users directly from their profiles. Learn more about messaging.
The job board is where clients post available jobs, and you, as a support worker, can apply for any you feel are suitable.
Alternatively, use the search tool to browse client profiles and message them directly. Even if they don’t have an immediate opening, it’s a great way to make a connection for future opportunities.
4. Meet and greets
Clients may request a brief, unpaid 15-minute catch-up to discuss support needs. See our guide.
5. Accepting bookings
Clients create bookings that you must manually accept or decline. More on bookings. If a booking has an error, reject it so the client can amend the details.
6. Reviewing support plans
Before your shift, from the team option, select ‘show support plan’ to review essential medical and emergency info specific to each client. What are support plans?
7. Your first shift
Prepare for your first shift by reviewing our key resources:
First shift guide & Risk Assessment
Incident reporting & Pay and Taxes
8. Training
Mandatory training is required before you can book a shift. You can access elective modules via the Hireup Academy at any time. For further details, please review our training module article.
You can find this information and more in our Help Centre, which provides answers to common questions about using Hireup.
You can also contact our team.
We hope you enjoy your Hireup adventure!