Hireup is an online platform which gives people with disability (and their families) the power to find, hire and manage support workers who fit their needs and share their interests.
You've joined the team as a casual disability support worker. As a Hireup support worker, we take on the responsibility of being your legal employer, so there are some elements of your job description that we are responsible for. Those elements are set out in this document to help you fully understand your role.
However, some elements of your role will be defined by the person you support or their family. For example, the person you support or their family will give instructions on your hours of work and the duties you will be performing on a day-to-day basis. For your own safety and wellbeing, it is very important that you have a clear understanding of the tasks, activities and duties you are being asked to perform as a support worker.
This job description will provide partial guidance, and you should seek clear instructions from the person you support or their family to fill in any gaps. If you're on a shift and you feel the instructions you receive from the person you support or their family are unsafe, unclear or make you feel uncomfortable, we encourage you to have an open and honest conversation with the person you support or their family. If things still aren't clear, you have the authority to stop unsafe work and contact Hireup immediately.
Performing duties outside the scope of 'support worker', as defined in this document, puts yourself and the people you support at risk. It's also a breach of our support worker policy and could result in discontinuation of your employment and coverage of insurance. It is therefore very important that you understand your role as a support worker, including the activities you can and cannot do, and contact Hireup immediately if you are unsure.
Duties and Responsibilities
The specific duties that you will undertake as a support worker will be set and agreed by the person you support or their family. Please refer to the "Support Requirements" section of each person's profile for an overview of the duties required by each person you support. You are invited to reach out to people seeking support where the job description, as detailed in the "Support Requirements" section, appeals to you.
Further verbal and/or written instructions will be provided by the person seeking support or their family at the time of meeting. It is the responsibility of the person seeking support or their family to explain to you exactly what tasks need to be performed on a daily basis. As a general rule, Hireup requires support workers to perform all tasks within the following guidelines:
- Perform all duties with professionalism and care.
- You must only work with one individual at a time, unless you are working in a Group Booking, or a booking with a Provider on Hireup. When you are booked by an individual on Hireup you must only provide one-to-one support. If you are instructed to work with more than one person seeking support at the same time, you must advise us immediately and before undertaking that work.
- At all times, work under general guidance from the person seeking support/their family, within clearly defined guidelines. This means that the tasks you undertake should be clearly explained to you, with guidance given should you need it as you go.
- You are responsible for managing your time, and for planning and organising your own work.
- You may be asked to work with limited supervision. This is appropriate as long as instructions on how to perform the task have been given in advance.
- Perform activities requiring the exercise of sound judgment, initiative, confidentiality, and sensitivity in the performance of work. However, guidance should be available to you should you need it.
- Follow all Hireup guidelines in regard to incident reporting, mandatory reporting, providing feedback and flagging risks.
As a general rule, Hireup support workers may be asked to provide support in the following areas:
- Assisting people seeking support with personal care, health care and hygiene in areas such as dressing, bathing, toileting and eating.
- Assisting people seeking support to develop community skills by facilitating their participation in budgeting, shopping, meal planning and preparation, cooking and management of residence.
- Supporting activities of mobility and transferring, which promote independence. Clear instructions should be provided by the person seeking support/their family to enable you to undertake this work.
- Supporting necessary household duties such as cooking, cleaning and laundry activities.
- Supporting people to keep themselves and their environments safe, clean and healthy.
- Ensuring health care activities are addressed, such as taking medications or attending medical appointments. Clear instructions should be provided by the person seeking support to enable you to undertake this work.
- Maintaining social, vocational and community activities, as well as developing relationships in the wider community.
- Assistance in the development of care plans in conjunction with the person seeking support or their representative.
- Secretarial support and/or assistance with administrative functions.
Support workers must assess risk in determining whether tasks, activities or duties are beyond the scope that could reasonably be expected from someone in the role of support worker.
Examples of tasks, duties or activities outside the remit of support worker include:
- Any activity involving specialist knowledge, skill or abilities that you do not possess.
- Performing any sort of medical procedure or intervention without clear instruction, and which are beyond your skills, experience and qualifications.
- Operating heavy machinery.
- Using substances, tools or equipment (e.g. hoists) not fit for purpose or without adequate training and guidelines from the person you support or their family.
- Performing any activity that has the potential to affect health and safety tools without first assessing risks and ensuring effective controls are in place.
Please contact Hireup immediately if you are unsure about the duties given to you by a person seeking support/their family. It is always better to check than to make a mistake, and we are always here to provide clarification.
Hours/Days of Work:
The hours and days of work will be agreed between you and the person/family you are working with. As a support worker, you are free to engage with clients of your choice in a manner which suits your availability. You will not be told who to work for or what hours you must work; it is for you to choose those hours based on your availability and the needs of the person/people you are working for.
You can use Hireup to organise as few or as many hours of work as you would like. As a casual employee and as part of our employment agreement it indicates that the minimum shift length on Hireup is 1 hour. Further to this the maximum possible number of hours for a support worker to work in a fortnight is 76 hours.
All Hireup workers start at our standard rate of pay, which comes in above level 3.2 (under home care) of the Social, Community Home Care and Disability Services Industry Award (SCHADS). Hireup remunerates support workers according to the SCHADS award. Hireup's pay rate applies to all our types of support.The rate of pay you will receive will depend on the time of day, and the day of the week, that you are working. A current chart of the pay rates is provided in the Help Centre section of the Hireup website.
As you are employed by Hireup on a casual basis, you are paid a casual loading of 25% on your base hourly wage. This casual loading is paid to you instead of certain entitlements provided under the National Employment Standards including, but not limited to, annual leave, personal or sick leave and compassionate leave. The 25% is clearly identified in the summary section of your payslips. For all hours you work on Saturday and Sunday you are paid a penalty loading of time and a half (on Saturday) or double time (on Sunday) in substitution for the 25% casual loading.
Please note that support workers on Hireup are not paid for travel time. Hireup gives you the freedom to choose who you work for and we recommend that you engage with people who are located conveniently to you. Should you choose to work for two people with a large travel distance between, the travel costs involved in the commute are your responsibility.
The skills required to complete the job will vary depending on the needs of the person seeking support. Please ensure you put as much information as you can about yourself on your online profile, highlighting your experiences, hobbies and interests. This way, people seeking support/their families will have a good sense of the skills you bring to the role and can determine if you are the right support worker for them. As a general rule, Hireup requires all support workers to have the following:
- Provide a current résumé with two relevant referees that you are happy for Hireup to contact.
- Possess a Police Criminal Record check, a Working with Children/Vulnerable People check (depending on which state you live in) NDIS Worker Orientation Module Certificate, and a current CPR and/or First Aid certificate.
- Have a working knowledge of Hireup policies, including our Code of Conduct and Health and Safety system, with special emphasis on the Risk Management, Manual Handling, Emergency Preparedness and Online Reporting. Information about these policies and procedures will be provided to you during your time on Hireup.
- Be a kind, caring and empathetic individual with a passion for supporting people to the best of your ability.