As an employer, we’re responsible for ensuring our workers and employees are set up for success and supported through challenging times.
We know that disability support work can sometimes be challenging, both physically and mentally. This is why we offer all of our support workers access to an Employee Assistance Program (EAP) run by Acacia Connection, to get counselling and psychological support when they need it.
Workers and their immediate family can access short term, confidential and free counselling services. Acacia also offers a legal referral service, and proactive financial coaching and nutritional support. Workers don’t have to wait until something goes wrong to benefit from their services.
How to access EAP?
If you’re interested in using this confidential service, you can call Acacia EAP on 1300 364 273 (available 24 hours a day). We recommend you save this number in your phone for easy access when you need it.
You can request a telehealth appointment via The Appointment Hub, which allows you to book and manage your telehealth EAP appointments online. Alternatively, you can text Acacia on 0401 33 77 11 or have a live online chat.
Through the Appointment Hub, you have access to a dashboard with your session allowance and upcoming appointments, and you will be able to choose from available times to book with your preferred EAP professional. Register here and enter the domain name: hireup.com.au. For more information view the Acacia FAQ document.
You can also access Acacia Connection’s Wellbeing portal for a range of resources, webinars and information to support your personal health and wellbeing. Login details to the wellbeing portal are Username: Hireup & Password: #!Hireup2019!#
If you’re interested in specialist mental health and wellbeing support, you can contact any of these dedicated lines:
- First Nations Connect Line 1300 520 373
- LGBTIQA+ Connect Line 1300 214 958
- Domestic and Family Violence (DFV) Connect Line 1800 879 163
For any other questions, please contact us at hello@hireup.com.au or (02) 9113 5933.