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We have transitioned our Employee Assistance Program (EAP) from Acacia Connection to Sonder. Sonder offers services beyond the traditional employee assistance program which extends to personalised resources and assessments, harm prevention and safety tools, comprehensive 24/7 confidential support for your mental health, medical advice, and personal safety. Are you currently using Acacia? You can finish any currently approved counselling sessions with your Acacia clinician, provided all appointments are completed by 21st July 2026. For all new support requests, please use the Sonder registration details below. |
As an employer, we’re responsible for ensuring our workers and employees are set up for success and supported through challenging times. We know that disability support work can sometimes be challenging, both physically and mentally. This is why Hireup has teamed up with Sonder, a 24/7 wellbeing and safety app designed to support you to prioritise your mental health, safety & wellbeing. Sonder connects you with real-time help from nurses, mental health professionals, and safety supports, available via chat or call. It's completely free, confidential, and designed to support employees and their families both inside and outside of work.
Using Sonder, you can:
- Connect with free, confidential counselling and psychology supports
- Chat or call with registered nurses 24/7 - you can even send pictures and videos to help with medical support and advice
- Access safety tools, when traveling or meeting new people.
- Access proactive, in-app resources, guides, and self-help tools, including articles, exercise videos, sleep sounds and meditations.
How to Access Sonder
It’s easy to register and to receive access to Sonder.
If you haven't registered yet: Please complete this Google Form to register your interest.
If you've already registered: Download the Sonder app and sign in using the email address associated with your Hireup account. Detailed instructions can be found here.
For any other questions, please contact us at hello@hireup.com.au or (02) 9113 5933.