Setting up your account

Setting up your Hireup account is the first stage in beginning your journey as a support worker on the platform. This is also the first stage in finding, hiring and managing your team as a person seeking support.

The support you can provide

Hireup has eight different types of support. Every worker who joins Hireup chooses the types of support they can provide. This helps us match people properly and makes sure we’re all on the same page about the kind of support you can provide. Your types of support are not set in stone and can be changed at any point.

Our casual employment contract

Hireup’s unique contractor-free model means we are the legal employer of all Hireup support workers and take responsibility for your safety, it shows that we care about your future, and it allows us to pay employee benefits and provide you with round the clock support.

As a Hireup support worker

• You are a casual employee
• You are paid industry leading wages
• You are covered by comprehensive insurance cover
• You are paid superannuation
• You are paid penalty and casual loading
• There are opportunities for professional development

As a Hireup support worker

• You are not an independent contractor
• You do not need an ABN
• You do not have to negotiate your own rates
• You do not have to pay your own super and tax
• You do not have to buy your own insurance

Your level of experience/qualification in the sector

You do not need any experience or qualifications in disability support to become a Hireup support worker. People seeking support on Hireup are looking to connect with workers of all different backgrounds and levels of experience. To get started you need to complete our pre-employment checks.

Creating your Hireup account

• To create your Hireup account, visit www.hireup.com.au/register.
• You will be asked to provide proof that you have completed our pre-employment checks so make sure you have the certificates and documents you need close by.

Tip: We recommend you go through the sign up process on a computer (instead of a phone or tablet) and use the browser Google Chrome (instead of Safari, Internet Explorer or Firefox).

What you will need

• Drivers license or passport – Hireup collects one form of photo ID from all new workers to confirm their identity
• CV – we ask for a current CV to get to know you a bit better
• Two professional referees – we conduct standard professional and character references
• Police criminal record check – we require all workers to submit a Police Criminal Record Check (issued within the last 12 months) as it provides any disclosable court outcomes that Hireup should be aware of
• CPR and First Aid qualifications – we require all workers to have a current certificate in cardiopulmonary resuscitation (CPR) and/or First Aid
• Working with Children Check (WWCC) – we ask for a WWCC from all workers looking to work with children under 18 years old. This is mandatory for child related employment (in select states only)
• Working with Vulnerable People Check (WWVP) – if it is mandated by the worker’s state for disability and social services work, we ask for a WWVP

a. Getting a Police Criminal Record Check

Go to Cited (click here) and apply online. The process is quick and easy and you should receive your check within 24-48 hours. The check will cost you $42.

b. Getting a Working with Children/Vulnerable People Check

Depending on where you live you may be required to get a state based screening to work with children and/or vulnerable people. The table below will help you work out what you need based on the state you live in.

• NSW Working with Children Check
  • This is a prerequisite for child-related work in New South Wales
  • It is valid for 5 years
  • Make sure it is valid for paid employment, not volunteer work. Click here to apply
• ACT Working with Vulnerable People Check
  • This is a prerequisite for all support workers in the ACT
  • General registration is valid for 3 years
  • Make sure it is valid for paid employment, not volunteer work. Click here to apply
• NT Working with Children Clearance
  • This is a prerequisite for all child-related work in the Northern Territory
  • You must hold an Ochre Card
  • It is valid for 2 years
  • Make sure it is valid for paid employment, not volunteer work. Click here to apply
• QLD Working with Children Check and Positive Exemption Notice (Blue Card or Yellow Card)
  • A Blue Card is a prerequisite for child-related work in Queensland
  • A Yellow Card is a prerequisite for adult-related disability work in Queensland
  • The cards can be either paid employment or positive exemption cards (volunteer cards not accepted)
  • Blue and Yellow cards are valid for 3 years
  • Registered police officers and teachers who hold an exemption card will have no expiry date and will remain valid as long as the person is a registered police officer or teacher
  • New applications are initiated by Hireup and then completed by the applicant. If you require either card, please email applications@hireup.com.au to start the process
• SA Child-related Employment Screening
  • This allows people to work with children and adults with disability
  • New applications are commenced by Hireup and then completed by the individual applicant, email applications@hireup.com.au to get this started
• SA Disability Services Employment Screening
  • Disability services employment check does not apply to working with children. It is only a prerequisite for workers who wish to support adults
  • New applications are commenced by Hireup and then completed by the individual applicant, email applications@hireup.com.au to get this started. Click here to apply
• TAS Working with Vulnerable Registration
  • This is a prerequisite for child-related work in Tasmania
  • It is valid for 3 years
  • Make sure it is valid for paid employment, not volunteer work. Click here to apply
• VIC Working with Children Check
  • This is a prerequisite for child-related work in Victoria
  • It is valid for 5 years
  • Make sure it is valid for paid employment, not volunteer work. Click here to apply
• WA Working with Children Check
  • This is a prerequisite for child-related work in Western Australia
  • It is valid for 3 years
  • Make sure it is valid for paid employment, not volunteer work. Click here to apply

c. Choosing your professional referees

Your two professional referees should know you well in a professional capacity. This could be a past or present person seeking support, supervisor/manager, colleague or teacher.

d. Choosing a CPR/First Aid course

We require our support workers to have a valid certificate in either CPR or First Aid. Hireup can accept any of the follow course codes: 

• HLTAID001 Provide CPR - valid for 1 year from completion date
• HLTAID002 Provide basic emergency life support - valid for 3 years from completion date
• HLTAID003 Provide First Aid - valid for 3 years from completion date
• HLTAID004 Provide emergency first aid response in an education & care setting - valid for 3 years from completion date
• HLTAID006 Provide Advanced First Aid - Valid for 3 years from completion date
• HLTAID007 Provide Advanced Resuscitation - Valid for 12 months from completion date

Registered health practitioners will need to supply their registration details and relevant training certificates, please get in touch with our team by emailing applications@hireup.com.au for more information. 

e. Uploading a profile photo

Have a photo ready that you can use as your Hireup profile photo. You’ll be asked to upload it as you create your account.

Work related visa policy

If you are on an international visa, please get in contact with our applications team by emailing applications@hireup.com.au to see if we can accept your visa type.