Introduction
Hireup recognises that there are risks involved with disability support work and we have developed a suite of insurance cover to protect all of our users. We’re committed to acting in partnership with all of our users, which means at Hireup we all hold responsibility for safe and appropriate disability support work.
We always endeavour to act in the best interests of all of our users when things go wrong. This means that for the majority of the time we'll be able to draw on our insurance to help resolve incidents.
The above said, the following guidelines must be followed for our insurance to be active:
- Shifts must be booked, confirmed and recorded through the Hireup platform
- Support workers must only perform duties that they are qualified to do and work within the bounds of the Support Worker Job Description.
- Clients must provide a safe work environment for their support workers.
- All users must be complying with the Hireup Codes of Conduct, policies, procedures, and agreements.
What kind of insurance cover does Hireup provide?
Hireup provides comprehensive insurance cover to protect all Hireup users. For all shifts booked and worked through the Hireup platform, we provide the following insurance:
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Workers Compensation Insurance. This is provided for all workers who are fully registered and actively providing support through the Hireup platform
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Public Liability Insurance. This is provided to cover any harm caused to those seeking support on the Hireup platform. This also covers any property damage that may occur as a result of support being provided through Hireup as long as the work is being performed in line with the Support Worker Job Description
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Professional Indemnity Insurance. This coverage is for all registered support workers. For full details, or if you have any questions about our insurance coverage, please contact us
Our comprehensive insurance is here to cover everyone from:
- Support workers
- People seeking support on the Hireup platform
- General public
This includes any injury or illness and/or property damage.
Insurance not provided by Hireup
Travel Insurance
Disability support workers who may be accompanying a person seeking support on either a domestic or international trip, will be covered by workers compensation insurance for injury, however Hireup does not provide any travel insurance for equipment, luggage, personal effects etc. We recommend that disability support workers obtain travel insurance before any trip.
People seeking support are not covered for any travel insurance with Hireup. We recommend that you obtain travel insurance before every trip.
Car Insurance
Hireup does not provide car insurance for any of our users. All vehicles being used for transport with Hireup must be registered and covered by Compulsory Third Party Insurance (CTP). We also recommend that users consider obtaining comprehensive car insurance to provide additional protection.
Users should check with each other to ensure that the vehicle is roadworthy and is covered by CTP insurance, prior to providing transport. For more details, please see our Providing Safe Transport Policy.
What could void my insurance?
We’re committed to acting in partnership with all of our users, which means at Hireup we all hold responsibility for safe and appropriate disability support work.
We endeavour to act in the best interests of all of our users when things go wrong. We have robust processes in place to understand what has happened and work with you to rectify the situation but we’ll need your help by providing evidence and being available to support our review of your claim.
Times when this may not apply is if there is negligent or unlawful activity surrounding the incident, users lose or do not take adequate care of their belongings, or when users were acting outside the bounds of our agreements, code of conduct, policy statements and procedures.