Introduction

Hireup recognises that there are risks involved with Support Services and we have developed a suite of insurance cover to protect all of our Approved Users. We’re committed to acting in partnership with all of our Approved Users, which means at Hireup we all hold responsibility for safe and appropriate Support Services. 

We always endeavour to act in the best interests of all of our Approved Users when things go wrong. In certain situations we'll be able to draw on our insurance to help resolve incidents.

The following guidelines must be followed for our insurance to be active:

• Shifts must be booked, confirmed and recorded through the Hireup platform.
• Support Workers must only perform duties that they are qualified to do and work within the bounds of the Support Worker Job Description. 
• Clients and Account Managers must request support in line with the Support Worker Job Description and provide a safe work environment for their Support Workers.
• All users must be complying with the Hireup Code of Conduct, policies, procedures, and agreements.

Unless otherwise defined in this Guide, all capitalised words have the meaning attributed to them in the Hireup Glossary.

What kind of insurance cover does Hireup provide?

Hireup provides comprehensive insurance cover to protect all Hireup Approved Users. For all shifts booked and worked through the Hireup platform, we provide the following insurance:

• Workers Compensation Insurance. This is provided for all Support Workers who are fully registered and actively providing support through the Hireup platform.
• Public Liability Insurance. This cover protects against claims for personal injury and property damage to those seeking support on the Hireup platform. Coverage applies as long as the work is being performed in line with the Support Worker Job Description.
• Professional Indemnity Insurance. This cover is for all registered Support Workers. This insurance provides cover to Hireup and our Support Workers against financial loss incurred to Clients and their families due to allegations of negligence, failure to provide services, and confidentiality breaches.

Our comprehensive insurance is here to cover everyone from:

• Support Workers

• People seeking support on the Hireup platform

• General public

This includes injury or illness and/or some types of property damage.

Insurance not provided by Hireup

Travel Insurance

Support Workers who provide support to a Client on a domestic trip, will be covered by workers compensation insurance for an illness or injury sustained in the course of providing Support Services, however Hireup does not provide any travel insurance for equipment, luggage, personal effects etc. We recommend that Support Workers obtain travel insurance before any trip. 

Support Workers who provide Support Services to a Client on an international trip for a period of less than six months, remain covered under the Australian workers compensation scheme if they sustain an injury or illness in the course of providing Support Services.  

Clients are not covered for any travel insurance with Hireup. We recommend that you obtain travel insurance before every trip.

Car Insurance

Hireup does not provide car insurance for any of our Approved Users.  All vehicles being used for transport with Hireup must be registered and covered by Compulsory Third Party Insurance (CTP).  Obtaining CTP insurance is mandatory for all vehicles as part of the registration process and covers the cost of injuries to others in a motor vehicle accident caused by the insured driver or anyone driving their vehicle. 

Comprehensive car insurance protects you and your car from financial loss in the event of an accident or other incident. It covers any damage to your car, as well as damage you may cause to other people's property. Without comprehensive car insurance, you do not have any insurance coverage for damage to your vehicle which is sustained during a Hireup Booking. You must ensure that your vehicle has insurance cover that is appropriate having regard to the nature of transport being provided during a Hireup Booking. If you are driving a vehicle that has not been registered by you, you must ensure the owner has appropriate insurance cover as listed above. 

Users should check with each other to ensure that the vehicle used on a Hireup Booking is roadworthy and has the necessary insurance cover, prior to providing transport. For more details, please see our Providing Safe Transport Policy.

What could void my insurance?

We’re committed to acting in partnership with all of our users, which means at Hireup we all hold responsibility for safe and appropriate Support Services. 

We endeavour to act in the best interests of all of our Approved Users when things go wrong. We have robust processes in place to understand what has happened and work with you to rectify the situation but we’ll need your help by providing evidence and being available to support our review of your claim. 

Times when this may not apply is if there is negligent or unlawful activity surrounding the incident, Approved Users lose or do not take adequate care of their belongings, or when ApprovedUsers were acting outside the bounds of our agreements, code of conduct, policy statements and procedures.