In this article:
- When are invoices issued?
- How do I pay for my invoices?
- How do I access my invoices?
- Can I use multiple funding types on one Client account?
- Can I use multiple support budget categories?
When are invoices issued?
After a booking has been approved, we will issue an invoice that same Monday. For example, if you approve a booking on a Thursday afternoon, you will be issued an invoice the Monday following. You will be issued one invoice that includes all bookings approved before Sunday midnight.
How do I pay for my invoices?
Self-managed (NDIS or personal income).
Invoices are sent directly to you via email. You can pay your invoice by credit/debit card, direct debit, Apple Pay, Google Pay or bank transfer/EFT.
If you’d like to pay by direct debit, find your latest invoice and click on the “Set up a direct debit” link included in your invoice PDF. Then email us at hello@hireup.com.au or call us on (02) 9113 5933 to confirm you have set up a direct debit.
Plan managed
Invoices are emailed directly to your NDIS plan manager or third-party fund manager for other types of funding. Your fund manager will pay us on your behalf. You can receive a copy of your invoice to help you track your funding.
NDIA managed
We arrange to have invoices paid through the online NDIS participant portal through a service booking (if not yet transitioned to PACE). With PACE, we will continue to submit the invoices on your behalf and get paid directly by the NDIA. You can receive a copy of your invoice to help you track your funding.
You can learn more about Funding Types and Payment Options here.
How do I access my invoices?
You can access your invoices directly from your Hireup Client account.
- Log in to your Client Account
- Navigate to the menu drop-down (click your profile photo)
- Select Invoices
Can I use multiple funding types on one Client account?
No. Hireup only allows you to use one funding type per Client account. If you would like to use multiple funding types, you will need to create a separate Client account for each funding type.
Can I use multiple support budget categories?
If you would like to use multiple support budget categories, please let us know by sending an email to hello@hireup.com.au or call us on (02) 9113 5933.
For your reference, here is also a table of support budgets that can be used with Hireup. It outlines the restrictions of each support budget: Table of Claimable Supports.