Who Can Use Hireup?
Anyone can use Hireup, we are compatible with most forms of funding, simply check with us if yours is accepted.
While we predominantly provide service to participants with a NDIS funding, we also serve individuals funded through the following sources:
- Self-funding through personal income
- State-based funding (Community Participation funding)
- Other insurance-based funding
View a breakdown of our rates table and pricing.
To explore other alternative funding types, please call our team on (02) 8294 7669 to ensure that we can facilitate it.
Types of NDIS Funding
What is Capacity Building Funding?
Your Capacity Building support budget is made up of supports that help you build your independence skills, with the aim of achieving a clear goal.
Capacity Building budgets are fixed and cannot be switched. There are restrictions on when we are able to claim from Capacity Building. Find out the restrictions in our table of claimable supports.
Hireup is registered to provide service in the following five Capacity Building categories and how you can use your capacity building funding with Hireup is outlined below:
- Capacity Building - Improved Daily Living:
- * Therapy assistance (implementing allied health plans)
- * Public transport training
- * Individual skill development
- * Education and Employment
- Capacity Building - Increased Social and Community Participation:
- * Developing skills for community, social and recreational participation
- * Public transport training and support
- * Therapy assistance (implementing allied health plans)
- * Education and Employment
- Capacity building - Improved relationships:
- * Individual social skills development for participation in community and social participation
- * Therapy assistance (implementing allied health plans)
- * Education and Employment
- Capacity building - Finding and Keeping a Job:
- * Employment Support
- Capacity building - Improved Learning:
- * Education
- * Assistance to Access and Maintain Employment or higher education
What is Core Support funding?
Your Core Support budget is made up of supports that will help you go about your daily life while working towards your goals and objectives.
Core Supports is generally your most flexible category of funding.
Hireup is registered to claim from the following two Core Support categories and you can use your Core Support funding with Hireup is outlined below:
- Core Support - Assistance with Daily Living:
- * Personal care
- * Help around the house
- * In home care
- * Out and about in the community
- * Social activities
- Core Support - Assistance with Social, Economic and Community Participation:
- * Support with engaging in social or recreational activities
- * Support in becoming more involved in your community
- * Support delivered in the workplace
How Does My Funding Types Apply To My NDIS Plan?
If you are Plan managed, we will send the invoice to your plan manager. Contact your plan manager to confirm what category you should be using and let Hireup know, so we can code your services correctly.
If you are Agency managed, the service booking (if you haven’t transitioned yet to PACE) or support category (for PACE clients) you choose will match the category we’ll claim from the NDIA.
If you are Self managed, we will send the invoice directly to you. You will be in charge of claiming Hireup invoices from the correct funding.
Check out our table of claimable supports for more information on what funding can be used when.
How can I manage my NDIS plan?
The National Disability Insurance Agency (NDIA) offers a range of options for managing your plan and they are as follows:
- Self-managed
- Plan-managed
- NDIA (agency) managed
These options allow choice and control on how you receive support. You can also receive a combination of these three options.
Self-managed
Self-managed funding gives NDIS participants the most control over how they receive support. If you are self-managed, you will be responsible for purchasing support within your budget to help you achieve your NDIS goals.
Some of the benefits of self-managed funding include:
- having choice over any support provider, both NDIS registered providers and unregistered providers
- hiring your own staff or paying someone else to hire them on your behalf
- responsibility for your funding to manage your budget how you’d like
Plan-managed
Plan-managed funding gives the same level of control as self-managed funding, with the added assistance of a plan manager. A plan manager should:
- pay providers for the support you use
- help you track your funds
- complete any financial reporting required
- be an NDIS registered provider
If you are approved for plan-managed funding, you will receive funding as part of your NDIS budget to pay for your plan manager.
Other plan-management benefits could include:
- having choice and control across providers
- choosing providers below the NDIS rate
- using your plan manager to manage book-keeping
NDIA managed
NDIA managed funding gives participants the choice to use any NDIS registered provider, while managing your bookkeeping and paying providers directly.
NDIA-managed and plan-managed participants will still need to manage budgets carefully to ensure sufficient funds are available for all required support.
For more information on the NDIA, please visit our blog.
For more information about managing your Hireup account check out our blog on managing your account, or contact the team at hello@hireup.com.au.
What Are My Payment options
As the legal employer of all our support workers, Hireup takes care of payroll, tax, comprehensive insurance and super.
Pay is processed fortnightly and invoices are issued weekly.
Payment options include:
- - Self managed (NDIS or personal income): Invoices are sent directly to you via email. You can pay your invoice by credit/debit card, direct debit, ApplePay, Google Pay or bank transfer/EFT.
If you’d like to pay by direct debit, find your latest invoice and click on the “Set up a direct debit” link included in your invoice PDF. Then email us to hello@hireup.com.au or call us on (02) 9113 5933 to confirm you have set up a direct debit.
- - Plan managed: Invoices are emailed directly to your NDIS plan manager or third party fund manager for other types of funding. Your fund manager will pay us on your behalf. You can receive a copy of your invoice to help you track your funding.
- - NDIA managed: We arrange to have invoices paid through the online NDIS participant portal through a service booking (if not yet transitioned to PACE). With PACE we will continue to submit the invoices on your behalf and get paid directly by the NDIA. You can receive a copy of your invoice to help you track your funding.
My Plan is Agency Managed, how does this work with Hireup?
Hireup is registered with the NDIS in all states. This means all Agency Managed participants can use Hireup.
You will then need to create a service booking with Hireup through the NDIS MyPlace participant portal. If you have already transitioned to PACE or joined the NDIS after 30th November 2023, you will not need to create a service booking, but instead you will need to endorse Hireup as a “My Provider”, by calling the NDIS on 1800 800 110. You will have to provide them with Hireup registration number at the NDIS (405 000 3761) and Hireup Australian Business Number (ABN: 32 600 120 787).
What is Service Booking?
A Service Booking is the way you allocate funding from your Agency managed plan to Hireup. Creating a service booking is the only way Hireup can claim from your NDIS plan for services provided. A service booking nominates the support category you would like Hireup to claim your support from. This will also include the start and end date and the amount of funding you would like to allocate to Hireup.
You can always decrease or increase the amount in your service booking. You also may have multiple service bookings for each type of service within a plan.
If your plan is self or plan managed, then you do not require a service booking with Hireup.
Service bookings will not be required with PACE (new customer relationship management (CRM) system). If you have already transitioned to PACE and your plan is agency managed, then you do not require a service booking, but instead you will need to endorse Hireup as a “My Provider” by contacting the NDIS on 1800 800 110. PACE roll out started on 30th October 2023 and it is expected to be completed in 18 months.
If you have any queries, please don’t hesitate to contact our Community Support Team for assistance.