Hireup is committed to the wellbeing and rehabilitation of all disability support workers who have been injured while working for Hireup.
All Hireup support workers are covered by workers compensation insurance and Hireup’s Injury Management team are here to support you if you’re injured while working.
This may include:
- Making a workers compensation insurance claim
- Participating in a return to work program
- Completing alternative duties while you recover. Hireup can provide online training or computer work if you are unable to return to support work straight away. Learn more about this on our employment model page.
- Talking with the people you support about your injury and helping them arrange alternative supports if you need time off from support work
You can read find out more about Hireup’s injury management program here.
What to do if I get injured while working?
- If it is an emergency, call 000 as soon as it is safe to do so.
- Protect yourself. If you need to remove yourself from the situation to stay safe, then leave. Once you are safe, look after the safety of the person you are supporting.
- Seek medical attention immediately.
- Let Hireup know as soon as possible by completing an incident report (found under your name in the top right corner of your dashboard when you’re logged in to your Hireup account) or by email to hello@hireup.com.au or call (02) 9113 5933 between 9.30am and 4pm Monday-Friday.
- If assistance is needed outside of business hours, complete an incident report. After completing the incident form, you can specify when you would like to be contacted about the incident. You will also be provided with an after hours contact number that will connect you to our incident team.
Reporting injuries and incidents
As a support worker, you are required to report all injuries. Including minor injuries such as bruising, grazes or cuts, as these may develop into more serious injuries. If an injury is not reported promptly this may make it difficult to make a claim for workers compensation in the future.
Reporting hazards and near misses minimises the risk of future incidents and injuries in the future. Hireup can support you with managing hazards and risks and with working safely. Check out our Risk Assessment article.
Examples of incidents and near misses that should be reported include:
- A person seeking support or support worker falls over but is uninjured
- Minor injuries including cuts, bruises, grazes
- Repetitive minor injuries or near misses
- When you feel unsafe
For more information about incidents read our statement on incident management.
What if I’m recovering from an injury sustained outside of a Hireup shift?
If you have sustained an injury that may impact the support you provide on Hireup, let us know. Hireup can assist with your safe return to work by talking with the people you support about any restrictions you may have while you’re recovering. We’re able to support them with alternative arrangements if you need some time off from support work.
Helpful information:
- Working safely learning module
- Hazards guide
- Mental health and wellbeing guide
- Statement on Incident Response
- Stop, Think, Plan Risk Assessment
We're committed to the wellbeing and rehabilitation of all disability support workers who have been injured while working for Hireup. Our Trust and Safety team explains what happens: