At Hireup, the safety of our community is our number one priority. As we’re an online platform, we don’t directly oversee any shifts as they happen. This means, we rely on our community to report any concerns or incidents to us, as soon as possible.
Report an incident
Has an incident occurred? There are two ways to report an incident:
- When you are submitting your hours for a booking that has just taken place, you will be given the opportunity to report an incident.
- Alternatively, you can report an incident directly via our online incident report form.
Our team will then review the case and contact you. If you would prefer to discuss an incident with us, please contact the team via hello@hireup.com.au or on (02) 9113 5933.
For more information about reporting an incident, you can visit this article.
Below is a guide on what to do, if you get injured while on a Hireup booking.
What to do if I get injured while working?
- If it is an emergency, call 000 as soon as it is safe to do so.
- Protect yourself, first. Once you are safe, look after the safety of the person you are supporting. If you need to remove yourself from the situation to stay safe, then leave.
- Seek medical attention immediately.
- Let Hireup know as soon as possible by completing an incident report (found under your name in the top right corner of your dashboard when you’re logged in to your Hireup account) or by email to hello@hireup.com.au or call (02) 9113 5933 between 8:00am and 5:30pm Monday-Friday.
- Outside of business hours?
- Please complete an incident report. When you complete this, you can specify a time you would like to be contacted about the incident. You will also be provided with an after hours contact number that will connect you to our incident team.
What injuries and incidents do I report?
As a support worker, you are required to report all injuries. Including minor injuries such as bruising, grazes or cuts, as these may develop into more serious injuries. If an injury is not reported promptly, this may make it difficult to make a claim for workers compensation in the future.
Managing and reporting hazards and risks is an important part of working safely. Check out our Risk Assessment article for more information about how to do this.
Examples of incidents and near misses that should be reported include:
- A person seeking support or support worker falls over but is uninjured
- Minor injuries including cuts, bruises, grazes
- Repetitive minor injuries or near misses
- When you feel unsafe
For more information about incidents read our statement on incident management.
What if I’m recovering from an injury sustained outside of a Hireup shift?
If you have sustained an injury that may impact the support you provide on Hireup, let us know. Hireup can assist with your safe return to work by talking with the people you support about any restrictions you may have while you’re recovering. We’re able to support them with alternative arrangements, if you need some time off from support work.
As a Hireup support worker, am I covered by insurance while on-shift?
Hireup is committed to the wellbeing and rehabilitation of all support workers who have been injured while working for Hireup. As employees, support workers are covered by workers compensation insurance and supported by Hireup’s Injury Management team.
This may include:
- Making a workers compensation insurance claim
- Participating in a return to work program
- Completing alternative duties during recovery. Hireup can provide online training or temporary computer work in the interim of getting back to work. Learn more about this on our Return to Work Program.
- Talking with clients and their families about the injury, and helping them to arrange alternative supports if time off from work is needed
Helpful information:
- Working safely learning module
- Hazards guide
- Mental health and wellbeing guide
- Statement on Incident Response
- Stop, Think, Plan Risk Assessment
- Hireup’s injury management program
- Return to Work Program
Watch this
Watch our Trust and Safety team explain in more detail, what happens If you're a Hireup support worker who's been injured while working or If you're a client: what if my support worker gets injured?.