Reporting Obligations
Hireup has a Zero Tolerance policy towards the harm, violence, abuse, neglect, exploitation and discrimination of children or people with disability.
Whilst Hireup is actively working to prevent incidents of harm, violence, abuse, neglect, exploitation and discrimination, we recognise that we must also have strong procedures in place to respond to allegations of harm, ensuring that we provide quality support for Clients, Account Managers and Support Workers.
We are all responsible for taking immediate action if we witness, suspect or are notified of an incident or allegation of harm, violence, abuse, neglect, exploitation or discrimination of a child or a person with a disability.
Hireup Support Workers are mandatory reporters. If you become aware of or have suspicions on reasonable grounds of the risk of harm, harm, violence, abuse, neglect, and exploitation and discrimination of children or people with disability, you must report it to the relevant state-based agency or authority immediately.
After reporting to the relevant state-based agency or authority, you must report to Hireup on (02) 9113 5933 available from 8.00am-5.30pm Monday to Friday or submit an online incident report form which is monitored 24 hours per day.
Reporting
Child Harm, Abuse and Neglect
Child harm, violence abuse and neglect refers to any behaviour or treatment by parents, caregivers, other adults or older adolescents that results in the likelihood of and/or actual physical or emotional harm to a child or young person. Such behaviours may be intentional or unintentional. Child abuse and neglect can be face to face or online.
Child abuse and neglect is commonly divided into five subtypes:
- physical abuse
- emotional or psychological abuse
- neglect
- sexual abuse or exploitation
- exposure to family violence
For more detailed information on Child Abuse and Neglect please refer to the Australian Government - Australian Institute of Family Studies (AIFS) website.
State and Territories Child Protection Authorities
| State | Website | Phone |
| ACT | Child and Youth Protection | 1300 556 729 |
| NSW | Department of Communities and Justice | 13 21 11 |
| NT |
Department of Territory Families, Housing and Communities |
1800 700 250 |
| QLD |
Department of Child Safety, Seniors and Disability Services |
During business hours (from 9am to 5pm Monday to Friday), contact your local Regional Intake Service. Brisbane and Moreton Bay Phone: 1300 682 254
Far North Queensland Phone: 1300 684 062
North Queensland Phone: 1300 706 147
South East (Logan, Gold Coast and Bayside) Phone: 1300 679 849
South West (Darling Downs) Toowoomba Phone: 1300 683 390
South West (West Moreton) Ipswich Phone: 1800 316 855
Sunshine Coast and Central Queensland Phone: 1300 703 762 Outside of these hours, you can contact the Child Safety After Hours Service Centre on phone freecall 1800 177 135 (Queensland only). |
| SA | Department for Child Protection | 13 14 78 |
| TAS |
Department for Education, Children and Young People |
1800 000 123 |
| VIC |
Department of Families, Fairness and Housing |
During business hours (8:45am - 5:00pm Monday - Friday), ring the number covering the local government area (LGA) where the child lives.
North Division - 1300 598 521 North Division covers the following areas and LGAs: Banyule, Buloke, Darebin, Campaspe, Central Goldfield, Gannawarra, Greater Bendigo, Hume, Loddon, Macedon Ranges, Mildura, Moreland, Mount Alexander, Nillumbik, Swan Hill, Whittlesea, Yarra.
South Division - 1300 555 526 South Division covers the following areas and LGAs: Bass Coast, Baw Baw, Bayside, Cardinia, Casey, East Gippsland, Frankston, Glen Eira, Greater Dandenong, Kingston, Latrobe, Mornington Peninsula, Port Phillip, South Gippsland, Stonnington, Wellington.
East Division - 1300 360 452 East Division covers the following areas and LGAs: Alpine, Benalla, Boroondara, Greater Shepparton, Indigo, Knox, Manningham, Mansfield, Maroondah, Mitchell, Moira, Monash, Murrindindi, Strathbogie, Towong, Wangaratta, Whitehorse, Wodonga, Yarra Ranges.
West Division - 1300 360 462 West Division covers the following areas and LGAs: Ararat, Ballarat, Brimbank, Colac-Otway, Corangamite, Glenelg, Golden Plains, Greater Geelong, Hepburn, Hobsons Bay, Hindmarsh, Horsham, Maribyrnong, Moorabool, Moyne, Melbourne, Melton, Moonee Valley, Northern Grampians, Pyrenees, Queenscliffe, Southern Grampians, Wyndham, Surf Coast, Warrnambool, West Wimmera, Yarriambiack.
After hours Child Protection Emergency Service - 13 12 78 (5.00pm to 9.00am Monday - Friday, 24 hours on weekends and public holidays) A state-wide after hours emergency service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk and require urgent after hours service. |
| WA | Department of Communities | Central Intake Team 1800 273 889 |
Violence, abuse, neglect, exploitation and discrimination of people with disability
If you suspect, have observed, or have been notified of an incident of violence, abuse, neglect, exploitation and discrimination of a person with disability, you must report it. This may include but is not limited to assault, sexual assault, physical or emotional neglect, , forced treatments, forced interventions, humiliation and harassment, financial and economic abuse and significant violations of privacy and dignity.
To make a report, contact the Hotline on 1800 880 052 or send an email to hotline@workfocus.com.
For more information on violence, abuse, neglect, exploitation and discrimination of people with disability, please refer to Hireup’s Statement on Violence, Abuse, Neglect, Exploitation and Discrimination of People with Disability, Reportable Incidents and Mandatory Reporting Procedure or the National Disability and Abuse Hotline website.
Elderly Abuse
Elder abuse is a single or repeated act or failure to act, often caused by someone who is trusted by the older person, such as a family member, friend, professional, or paid caregiver that causes harm to an adult 65 years and older.
To make a report, contact the Elder Abuse phone line 1800 ELDERHelp (1800 353 374).
For more detailed information on Elderly Abuse and how to report please refer to the
Australian Government - Attorney Generals Department, Protecting the rights of older Australians website.
Has an incident occurred? Report it via our online incident report form.
If you would like to discuss an incident with us, please contact the team via hello@hireup.com.au or on (02) 9113 5933.