Lithium-ion batteries power key equipment used in homes and support settings—from power wheelchairs, electric scooters, and hoists to laptops and medical monitors. While highly efficient, damaged, non compliant, or batteries charged without the correct cable or using a damaged cable present significant hazards, including fire, toxic chemical exposure, and electrical shock.
This guide provides essential safety information to Clients on the proper and safe usage of lithium-ion batteries in their homes, as well as guidance for Support Workers to ensure they remain safe within their work environment.
Steps to take to ensure safe use
1. Purchase from reputable manufacturers; ensure matching chargers are used.
2. Charge on hard, non-combustible surfaces. Never block doorways or emergency exits. Unplug when fully charged.
3. Check routinely for swelling, cracks, leaks, or excessive heat. Do not use damaged batteries.
4. Never place in home trash or recycling bins. Tape terminals and use accredited battery recycling drop-off points.
5. In case of smoke or fire, evacuate the property immediately and dial 000.
IN CASE OF FIRE OR SMOKE: Evacuate immediately. Do not attempt to fight battery fire. CALL 000.
Safe Sourcing & Equipment Selection
Safety starts before equipment is introduced to the home environment:
Choose approved products: Buy devices and replacement batteries from reputable suppliers meeting Australian standards.
Use dedicated chargers: Always use the specific charger supplied with the battery. A plug fitting into a socket does not guarantee electrical compatibility.
Avoid uncertified/DIY gear: Never use unbranded, cheap imported, second-hand, or modified battery packs.
Home Charging Best Practices
Proper charging precautions safeguard living areas and maintain safe access routes:
Non-flammable surfaces: Charge on hard surfaces (tile, concrete, stone). Avoid charging on beds, couches, carpet, or soft furnishings.
Keep escape routes clear: Never charge equipment in hallways, doorways, or near exit doors where a fire could block your path.
Heavy mobility equipment: Charge larger items (power wheelchairs, e-scooters) in well-ventilated areas.
Spotting Hazards & Handling Damaged Batteries
Compromised batteries can experience "thermal runaway"—a violent self-heating reaction leading to fires and toxic gas releases.
Warning Signs of Battery Failure
- Swelling, bulging, or warping of the outer casing.
- Cracks, punctures, or physical impact damage.
- Leaking liquid, discolouration, or residue.
- Overheating, burning odours, popping noises, or smoke/vapour.
- Recent exposure to water or liquid immersion.
Immediately disconnect (if safe to do so) and cease using any battery displaying:
Safe Disposal & Recycling Guidelines
Improperly discarded batteries cause severe fires in garbage trucks and waste facilities:
Never discard lithium-ion batteries in standard general rubbish (red) or kerbside recycling (yellow) bins.
Recycle small, intact batteries: Place clear adhesive tape over the terminals and take them to accredited drop-off points (e.g., B-cycle depots, local Community Recycling Centres, or participating retailers).
Damaged battery disposal: Damaged or swollen units must not go into public drop-off boxes. Contact your local council or Community Recycling Centre for specialist hazardous waste handling.
Hireup Incident Reporting
In the event of an incident regarding a battery fire please contact 000 first and submit an incident report to Hireup within 24 hours.
If you have concerns regarding unsafe batteries or equipment use during your booking, please decline unsafe requests and report the hazard to Hireup by completing a concern form.
Official Resources & Guidelines Reference:
• ACC