Why do I need to complete a support plan?

The support plan is an online document which outlines key information on the support you want and need. Support plans are a vital part of providing appropriate, positive and safe support for users on our platform, and this includes specific information on needs, possible risks, and tips on how to best support someone. Once you have booked in a support worker, they will then be able to access the support plan at any time and familiarise themselves with the information.

The account manager, or person seeking support who is managing their own account, are responsible for honestly and appropriately completing all sections of the support plan prior to booking a support worker. This document is to be reviewed if and when support needs change, and should be reviewed at least every 12 months.

When information is changed, it is the responsibility of the account manager or person seeking support to notify the support workers within their team. Key information from this plan should also be available for the support worker on shift. Any specific training within the support plan should be managed by the account manager or person seeking support responsible for the account.