At the end of a Hireup shift, we ask all support workers to complete shift notes. Shift notes are an important way for support workers to communicate information about each shift to help keep our community safe and to inform future support plans for clients.
Shift notes are a chance to share the work you do, and can be a great resource for your client and their family to refer to during an NDIS plan assessment to show progress towards goals. Your client or their support coordinator will be able to access any progress notes you write.
Completing shift notes should take no more than a few minutes and should be done within the final five minutes of a shift or at the end of every shift. We’ll ask what you and your client did during this booking, and you should describe the support you provided and any activities you did together.
What should shift notes include?
Shift notes should include the support you provided and any activities you did with your client on shift. They should record events in the order that they occurred. If possible, progress notes should also relate to your client’s goals.
What’s an example of a shift note?
Today we did some personal care, took the bus to and from the shops, and made some spaghetti bolognese for lunch. We practiced independence by learning to cook a new meal and catching public transport.
Extra tips for shift notes?
- Completing your notes at the end of every support shift means the information is fresh in your mind.
- Be accurate, specific and professional.
- Keep it simple. Notes are meant to be quickly read.
What does the updated booking submission process look like?
1. Submit your hours
This does not change.
2. Report an incident
This does not change.
3. Report a concern
After asking about incidents, we’ll ask you:
“Are you concerned about your client’s health or wellbeing?”
This is the chance to let us know if you notice any deteriorations or changes in your client’s needs, behaviour, appearance, mood or wellbeing. Our team will be monitoring this information and checking in with clients or their account managers to ensure the health and safety of our clients.
To report a concern, click the ‘report a concern’ button and complete the form. If there are no concerns, simply click “continue.”
4. Restrictive practices
This does not change.
5. Shift notes
This is where you can describe the support you provided and any activities you did together. Once you’ve completed this, click “save and submit” to finalise your booking.
Remember, clients have access to this information. If you need to report a concern or an incident, please use the links provided.