A support plan is an online document which outlines key information on the way clients want and need to be supported, and is a fundamental part of building safe and effective support partnerships. It serves as a key communication tool between you, your clients and Hireup.
The information a client provides in their support plan lets you know the best way to support them. Support plans include important personal and safety information about:
- The person’s support needs and environments
- Their NDIS goals
- Details about any complex supports (for example noting any additional support documents like mealtime management plan or positive behaviour support plans)
As a support worker, you’ll be able to view a support plan once a shift has been booked. You’ll have access to this plan at any time after this on the Hireup platform.
Do I need to read support plans?
Yes! Reading, and more importantly, understanding, someone’s support plan is really important. As a Hireup support worker, it’s your responsibility to ensure you understand the support plans (which may include additional specialised support plans) of the people you work with, so you can provide tailored, safe and effective support.
If there’s something that you don’t understand or there isn’t sufficient information, make sure you contact the person you’ll be supporting, or our Community Support team on (02) 9113 5933 or at hello@hireup.com.au.
To ensure you have the information you need, support plans are a part of the booking process. When you receive a booking from someone new (or if an existing connection has recently updated their plan), you’ll first be asked to read their support plan before you can accept the booking.
Check out the process in the video below:
On the iOS app, you'll also be redirected to read someone's new support plan before you can accept a booking.
Alt text: there are two screens. One contains the booking details, with two buttons and the button, either to "Read Support Plan" or "Decline".
The second screen contains someone's support plan and has a button at the bottom for a support worker to confirm that they've read and understood the plan.