Has an incident occurred? Report it via our online incident report form.
If you would like to discuss an incident with us, please contact the team via hello@hireup.com.au or on (02) 9113 5933.
Introduction
Hireup has a zero tolerance approach to fraud and corruption. Hireup understands that we must work to prevent:
- Fraud that targets clients on the Hireup platform
- Fraud that abuses NDIS funding
- Fraud that occurs within the organisation.
Clients
Hireup will work to prevent fraud targeting Clients by:
- Ensuring all Support Workers are screened and verified
- Ensuring all Clients understand their responsibilities to manage their account
- Ensuring Clients, Account Managers and Support Workers understand the importance of keeping their account secure
- Building proactive data analytics tools that identify potential fraud bookings or behaviours.
Hireup will ensure that we respond to this type of fraud by:
- Having a robust incident management system
- Acting swiftly to investigate suspected fraud
- Returning monies to NDIS plans as soon as the fraud is proven
- Reporting the fraud to the NDIS Fraud Taskforce and to the police where relevant
- Working with the affected persons to ensure similar issues do not occur again.
NDIS Funding
Hireup will work to prevent fraud of NDIS funding by:
- Building proactive data analytics tools that identify potential fraud bookings or behaviours
- Ensuring all Clients have a Hireup Service Agreement
- Ensuring all Clients book support that is inline with their NDIS funding plan
- Reviewing individual support needs every 6 months
- Educating Clients and Support Workers on obligations and options for reporting
- Suspension or termination of employment based on Hireup’s Code of Conduct for Support Workers
- Suspension or termination of Service Agreement in accordance with Hireup’s Code of Conduct for Clients
Hireup will ensure that we respond to this type of fraud by:
- Having a robust incident management system
- Acting swiftly to investigate suspected fraud
- Reporting the fraud to the NDIS Task Force and to the police where relevant.
Organisational Fraud
Organisational fraud prevention is the responsibility of all Hireup staff.
They are essential in reducing Hireup’s exposure to fraudulent activity by behaving in an ethical way, consistent with Hireup’s values and policies and procedures, by reporting any incidents of suspected fraud through their managers / supervisors or Hireup’s Primary Speak Up Protection Officers in line with the Speak Up Policy.
Hireup will work to prevent organisational fraud by:
- Developing robust financial management systems and processes
- Embedding ethical values within the business
- Developing a culture of no-retribution for fraud reporting
- Conducting regular internal and external audits.
Hireup will ensure that we respond to this type of fraud by:
- Having a robust incident management system
- Acting swiftly to investigate suspected fraud
- Suspension or termination of employment based on Hireup’s employment policies and procedures
- Reporting any proven fraud to the Risk & Safety Committee, the Board and regulatory bodies including the NDIS (where required)
- Reporting the fraud to the police.
Report an incident
Has an incident occurred? Report it via our online incident report form.
If you would like to discuss an incident with us, please contact the team via hello@hireup.com.au or on (02) 9113 5933.