Statement on Specialised Support

Introduction

Hireup is committed to ensuring that service delivery is of the highest quality. This is an expectation we set for ourselves, our support workers and our platform. 

Service delivery at Hireup is about:

• Creating  satisfied and engaged users through both platform enhancements and responsive service initiatives
• Creating a safe and cohesive platform through the development of product features and responsive service initiatives
• Providing resourcing so that Hireup can proactively seek feedback from the community
• Providing consultancy and insights to Hireup about the voice of the community
• Ensuring Hireup is compliant with regulation, legislation and standards.

We recognise that for some people with more specialised or complex support requirements, we need to alter certain processes and procedures to ensure that those people can get the most out of the platform. 

These areas of support include: 

1. Manual handling (lifting, hoisting, transfers)
2. Anaphylaxis
3. Allergies
4. Epilepsy or seizures
5. Enteral feeding
6. Catheter care
7. Medication management
8. Mealtime management
9. Swallowing and nutrition
10. Bowel care
11. Diabetes management
12. Behaviour management
13. Restrictive Practices

During the application process, people can mention if they need support in areas not mentioned above. Support types such as tracheostomy, subcutaneous injections or ventilator care are not support types Hireup is able to offer at this time. 

Key Elements

Pre-Approval Review

People seeking support who require specialised services with Hireup participate in a different onboarding experience to other participants. This allows us to gather all the information we need to ensure that Hireup will be able to safely provide support. Those categories include: 

• Restrictive Practice
• Mental Health (Complex or Psychosocial disability)
• Enteral Nutrition

Post Approval Plan Collection

For people with any of these support areas, we do not require a copy of the relevant specialised support plan prior to approval but we will require it within the first 3 months of support:

• Manual handling (lifting, hoisting, transfers)
• Anaphylaxis
• Allergies
• Epilepsy or seizures
• Enteral Nutrition
• Catheter care
• Medication management
• Mealtime management
• Swallowing and nutrition
• Bowel care
• Diabetes management
• Behaviour management
• Mental Health(Comorbidity)

Check Ins

For anybody with specialised support requirements, we will check in regularly to ensure they are able to get the most out of the platform and that workers are able to safely provide support.