Introduction and Background

Hireup’s Team works with each client to set them up through assessment and skill building. The team supports where needed and refers as appropriate. 

At Hireup, we believe that a person living with complex mental health has the right to direct the support they receive while being supported by experienced and educated team members. Our processes are simple and tailored to meet the needs of each individual.

We gather information that focuses on their external support network, goals, areas of risk and crisis planning as needed. While ongoing, we review this information with the person and ensure all information is up to date, relevant and shared with the person's team, with their consent.

Hireup understands that everyone has their own unique experience when committed to their personal recovery journey. We acknowledge that recovery in mental health is a non-linear process and we aim to support and encourage individuals to meet their goals and to strive towards effective choice and responsibility while living a meaningful and connected life.

Hireup will

• Ensure we work to and meet the requirements of the NDIS (National Disability Insurance Scheme) Practice Standards and ACIS (Australian Community Industry Standard) guidelines
  
  
• Be informed by the Community Mental Health Practice Standards
  
  
• Work with the client (or their account manager where applicable) to determine their support needs, gather wellness plan information and determine crisis information.
  
  
• Ensure Wellness plan and support plan information is up to date and relevant to Hireup support and Hireup Support Workers have access to this
   
• Monitor, and address safe work practices and the health and safety of staff and support workers
  
  
• Identify areas of education and training for Support Workers
  
  
• Provide appropriate training, debriefing and guidance for Support Workers working with people with complex mental health support.
  
  
• Ensure continuity of care and appropriate referral pathways for clients when required

Client

• Provides Hireup with honest, current and relevant support information
  
  
• Inform Hireup of any additional complex mental health risks or special considerations in individual circumstances. Changes to support plans or crisis information as they arise.
  
  
• Report any concerns regarding the support workers ability to manage situations as directed by the support and specific crisis information. 

Support Worker

• Follow the support plan and crisis plan as provided and raise any concerns with the client or their account manager
  
  
• Report any changes or concerns with the client, to their account manager and/or Hireup for further guidance.
  
  
• Report incidents as well as concerns or in the case of changes in the mental wellness of the person they are supporting.
  
  
• Identify and report any gaps in their ability to provide mental health support to the client, their account manager (where appropriate) and/or Hireup.
  
  

Choice, control and responsibility

Clients or their Account Managers have full choice and control over what support worker they book as well as when and where the shift takes place. Hireup provides a self-guided service, or a relationship management service depending on the needs of the individual.

Hireup supports clients living with mental health issues to find support that promotes recovery and independence.

Hireup upholds individuals dignity and respect in all aspects of their support and assures the rights of people accessing the Hireup Community.

Responsible risk taking

Hireup ensures the person is directly involved in the support they receive. We work directly with the client to mitigate and manage potential risks and are guided by the client to provide reasonable and appropriate service through our risk management processes. 

Clients at risk of self harm and suicide ideation are managed in collaboration with the clients nominated support person, and clinical and/or mental health specific services. Hireup is responsive to the episodic nature of mental health acute care needs and promotes the use of the right support at the right time. 

Hireup works with the clients and their support network to link to appropriate services, including referral pathways where appropriate. 

Hireup will assess and manage people who identify with complex mental health support requirements or additional complex life situations that need extra considerations in regard to the worker, client and general community safety. 

Work Health and Safety

The Hireup community must take reasonably practicable steps to ensure their own health and safety as well as the health and safety of others, including by actively managing any day to day health and safety issues as they arise. Reporting incidents, concerns or in the case of significant changes in mental wellness.  

Purpose & Scope

The policy outlines Hireup's approach to client specific mental health service provision and addresses the core responsibilities of the Hireup community when people are supported to engage with society, participate to their full potential and reach their NDIS goals.

This policy is guided by Recovery Oriented Practice and practice standards. Addressing the following areas:

Person-centred Assessment

Hireup works with the client directly where possible to ensure Person-centred assessment and onboarding addressing risk and identifying additional mental health specific requirements. This process is guided by the client.

Promote wellbeing and proactive assistance

Hireup actively supports and refers to appropriate services promoting the mental health and well-being of clients and identifying potential mental health distress in the early stages of mental decline.

Governance

Hireup holds responsibility for equitable, safe access for all clients and is guided by the NDIS practice standards, Disability Practice Standards and Recovery Oriented Practice in Mental Health.

Teams work closely with the Trust and Safety Team to ensure risk systems and mitigation are practised, legal and ethical requirements are met and are in line with Hireup’s policy and procedures.  

Leadership

Management fosters the Recovery Approach to Mental Health and promotes a supportive responsive environment addressing safe work practices, risk assessment, monitoring and review approaches to Psychosocial support while working in line with specific standards and government requirements.