First and foremost it is important to know that Hireup does not employ Support Coordinators. We have however created an account type for Support Coordinators to manage their participants’ Hireup support workers.
This means that as a Support Coordinator, you can manage 1 or 100 participants' Hireup profiles from one login and central place.
Benefits of a Support Coordinator account on Hireup
- From your one login, you can manage multiple clients, from daily support to one-off or backup support.
- Easily switch between your participants.
- Keep track of their support and what is happening on each booking by the shift notes.
- Co-manage with your participant or their family member.
- Access over 10,000 NDIS verified Hireup support workers.
Responsibilities of a Support Coordinator on Hireup
As a Support Coordinator, you are classified as an Account Manager. An Account Manager helps a person seeking support manage their Hireup profile. This person handles managing all aspects of the platform. This could include:
- Checking and responding to messages
- Posting on the job board
- Booking and approving shifts and ensuring all invoices are being paid.
- Arranging training of workers for the client’s individual support needs as well as staff management
- Keeping all information accurate and up-to-date
- Signing and agreeing to the service agreement
Emergency Contact Requirement
The Account Manager is the point of contact for all matters relating to the account. You can view more information in our Account Manager Policy.
We understand that being a Support Coordinator is not a 24/7 role so we request that each of your participants has an emergency contact that can be contacted by support workers or office staff if things don’t go to plan. It is best if this person is a family member or close friend who will be available at any time.
Why does Hireup need a secondary contact from my organisation?
Much like not being available 24/7, we know that you might take leave, both planned and unplanned. To ensure continuity of care for all clients we ask for someone to act as your secondary contact. This means that if we can’t reach you, we might reach out to them for booking approvals or other urgent matters.
If you are taking planned leave, it is best to reach out to our Community Support Team and let them know. They will ask for the details of your leave and who is best to contact while you’re enjoying your break.
Not working with a client anymore? Send an email to hello@hireup.com.au with the details of the client and the new Support Coordinator (if you have them).
Ready to get started? Check out our Platform tour for Support Coordinators and register today as a Support Coordinator.