Yes! Reading, and more importantly, understanding, someone’s support plan is really important. Everyone’s plan is unique and includes their support needs, medical information and other important considerations.
It’s your responsibility, as a Hireup support worker, to ensure you understand the plans of the people you work with, so you can provide tailored, safe and effective support. If there’s something that you don’t understand or there isn’t sufficient information, make sure you contact the person you’ll be supporting, or our Community Support team on (02) 9113 5933 or at email@example.com.
To ensure you have the information you need, support plans are now a part of the booking process. When you receive a booking from someone new (or if an existing connection has recently updated their plan), you’ll first be asked to read their support plan before you can accept the booking.
Check out the new process in the video below
On the iOS app, you'll also be redirected to read someone's new support plan before you can accept a booking.
Alt text: there are two screens. One contains the booking details, with two buttons and the button, either to "Read Support Plan" or "Decline".
The second screen contains someone's support plan and has a button at the bottom for a support worker to confirm that they've read and understood the plan.