How do I cancel a booking?

Check out the video below to find out how to cancel a booking:
Through Bookings

Navigate to the Bookings tab located within the top menu on the website
Change the Date range to include the date of the booking you're wishing to cancel and click Find bookings.
Click on the booking you wish to cancel and click Cancel booking. If your booking is a recurring booking, you can also cancel all future bookings by clicking Cancel all.
To confirm cancellation, Select a reason for the cancellation and again click Cancel booking. Please refer to the Hireup cancellation policy before cancelling any shifts.

You will only be able to cancel a booking before it has happened. After the booking has occurred, changes can only be made by your support worker.

Need to ask us a question?
You can find most answers online in our Help Centre:

Didn't find what you were looking for?
You can email us any time, or we're available over the phone weekdays 9:30am - 4pm (AEST/AEDT).

If you are a close contact or COVID-19 positive, please complete the appropriate form and our team will respond as soon as possible.

If you would like to submit a complaint, please complete this form and our team will respond as soon as possible.