Yes. For essential supports, face-to-face bookings can continue in all circumstances. For non-essential supports, we’re guided by the federal and state governments and encourage remote support if practical.
Regardless of where your booking takes place, it is our priority to keep you and your support worker safe. We're introducing a new question on the bookings page for New South Wales, Victoria and Queensland (only) at this stage.
When you create a booking in NSW, QLD or VIC, we’ll ask you where your shift will take place:
- At home: this is support that occurs in your home, such as morning /evening routines, help with cleaning, or assistance with meal preparation.
- In the community: this is support that occurs outside of your home, such as social activities, a trip to the shops, or going for a walk.
- Remotely: this is support that isn’t face to face as your support worker isn’t with you in person. Remote support can be provided through the use of technology, for example phone calls or video conferencing.
- A combination of the above: We know that one booking and/or repeat bookings can include multiple activities and places such as starting at home and then going out and vice versa.
Alt text: screenshot of the bookings page, the new question is being answered and the user is about to select that this booking will take place in the community/
By letting us know where your booking will take place and whether it’s face to face, we can work together to minimise the spread of COVID-19. If necessary, we can give you access to PPE and other resources. Here’s more information on our approach to PPE.