Clients are now required to fill out a Booking Note, a brief 1 to 2 sentences that details what a person seeking support expects to happen during their Hireup booking.
Booking notes provide a reference point for support workers with details of their upcoming shift. We capture this information as we want our support workers to walk into each shift equipped and confident for each booking.
Before the Booking
Before accepting a booking, see what the Client expects to happen by reading the Booking Note.
- Assess if your skills match the tasks outlined and (if it’s a yes),
- Familiarise yourself with the booking note so you are prepared and confident when you arrive
After the Booking
You will be asked to reflect on and confirm your booking - this is now part of the standard “Finalise Booking” process where you currently submit your hours and kms.
Check out the video below to see what this updated process looks like, and continue reading for more information on the new post booking experience.
Step 1: Did an incident occur during this booking?
An incident is an event that may adversely impact someone emotionally, psychologically or physically.
An example of an incident is an ankle sprain, a broken window or a behavioural or medical episode. If emergency services are engaged during a shift, an Incident Report must be submitted.
If an incident occurs ( either to yourself or the person you supported), you’ll need to fill out the incident report form. If this does not apply, simply click "no" and continue finalising your booking.
For more information on incidents please click here
Step 2: Did you implement a restrictive practice during the booking?
Restrictive practice is any practice that has the effect of restricting the rights or freedom of movement of a person with a disability.
The types of restrictive practice are Environmental, Physical, Chemical or Mechanical Restraint, and Seclusion- for more information on what these are please click here.
As per NDIS requirements, it is your obligation to report any use of restrictive practices, even if it’s part of someone’s Behaviour Support Plan and/or used to keep the person you are supporting safe. If you implemented a restrictive practice you will be directed to fill out the restrictive practice form, if this does not apply, simply click "no and continue finalising your booking.
Step 3: Is there anything else you think we need to know?
The safety of our community is of utmost importance. This step of the “finalise booking” process allows you to share with Hireup anything that happened during your shift that may be of concern. It alerts the team of any concerns that may not warrant an incident report, however still require follow up.
An example of this is that you’ve noticed that the person you’re supporting has had a noticeable behavioural change. Another is if you were asked to provide specialised support (e.g. bowel care) but this was not mentioned in the Booking Note and/or you don't feel equipped to meet that particular support need.