It is now a requirement for all active Hireup support workers to complete the following Hireup training modules, Working with Purpose, Working Safely, Preventing Abuse and Neglect, Infection Control and Manual Handling. You are required to complete the training on a weekday between 6am - 8pm, in a two hour block. After completing these modules, you will be paid for two hours at the weekday Hireup Level 1 rate in the next fortnight.
Where can I find and complete the required training?
The required training will become available once you accept an upcoming booking. To complete the training simply click through to the Hireup learning page and complete the five required training modules: ‘Working With Purpose', ‘Working Safely’, ‘Preventing Abuse and Neglect’, ‘Infection Control’ and ‘Manual Handling’.
Why are these training modules required?
This training is required to ensure Hireup workers provide safe, effective support, while giving them the tools to navigate the platform and community with confidence.
Giving support workers a 30 day timeframe to complete the required training is our way of staying true to this commitment.
What are the required training modules?
There are five required training modules:
- Working With Purpose: Learn about the NDIS and your role in providing effective and individualised support to the people you work with.
- Working Safely: Learn about safe and effective support, preventing and responding to abuse and neglect, and tips for your own health and wellbeing.
- Preventing Abuse and Neglect: Learn about our zero tolerance approach to abuse and neglect, and understand your role as a support worker in preventing, responding to and reporting abuse and neglect.
- Infection Control: Learn about infection control including personal hygiene, PPE and risk assessment.
- Manual Handling: Learn about manual handling including the anatomy of the spine, injury prevention and safe techniques.
How long is the designated period to complete the required training and when does it come into effect for me?
Hireup support workers have 30 days to complete the required training modules from when their first shift is booked on the platform. If you have any issues completing the training during a weekday or within the 30 day period please contact Hireup on (02) 9113 5933 or hello@hireup.com.au.
What happens if the required training isn’t completed within 30 days?
If you don’t complete the required training within 30 days, restrictions will be placed on your account. These restrictions will allow you to view existing messages and bookings but will not allow you to accept new bookings. These restrictions will be lifted once you complete the required training. You will have to log out and back in again after you complete training in order for the restrictions to be lifted. If you have any issues with completing the training during a weekday or within the 30 day period please contact Hireup on (02) 9113 5933 or hello@hireup.com.au.
How much will I be paid?
Once you have completed the required training, you will be paid for two hours at the weekday Hireup Level 1 rate with your next pay. Applicable tax will be included. You are required to complete the training on a weekday between 6am - 8pm, in a two hour block.
When will I be paid?
Once you have completed the required training, you will be paid for two hours at the weekday Hireup Level 1 rate with your next pay.
How do I tell Hireup that I have completed these modules?
Once you have completed the five required modules, our system will pick this up and ensure you are paid in the next fortnightly pay run and that restrictions will not be placed on your account. You will have to log out and back in again after you complete the training, in order for the restrictions to be lifted. If you do not receive payment within a fortnight of completing the training please contact us.
I completed the training after-hours / on the weekend. Can I be paid that rate?
You must complete the required training on a weekday between 6am - 8pm. If you have any issues with completing the training during a weekday or within the 30 day period please contact Hireup on (02) 9113 5933 or hello@hireup.com.au.
What happens if I can’t complete the required training within two hours?
If you are having any issues completing the training within two hours please contact Hireup on (02) 9113 5933 or hello@hireup.com.au.
Can I access the modules in any order I want?
No, these modules have been designed to flow on from one another:
- Working with Purpose
- Working Safely
- Preventing Abuse and Neglect
- Infection Control
- Manual Handling
What about the other non-required modules on the Hireup learning page?
Below the five required training modules there are two other non-required training modules: Insights into Behaviour and Positive Behaviour Support. These two modules are optional, additional learning modules. These modules are not required and are not paid.
What happens if I don’t know the answers to some of the quiz questions in the Hireup Learning modules?
If a question is answered incorrectly, you will be able to select a new answer.