If you’ve been part of the Hireup community for some time, you’ll know that we review and adjust our prices and pay rates on 1st July each year.
We do this for a few reasons. Firstly, the Fair Work Commission reviews the wages of support workers every year and this year they’ve mandated a 3% pay increase for all support workers covered by the SCHADS award (as Hireup support workers are). After extensive consultation with our community, we’ve decided to invest even more in our support workers by increasing the standard pay rate for an hour of support (including superannuation) by 7.5%. That means increasing the standard pay rate for an hour of support from $31.55 to $33.93 (including superannuation), an increase of $2.38. We’re also continuing to invest in our support workers through training, development and learning opportunities. It’s important to us that support workers feel properly supported and valued in their work to get the best possible outcomes for people seeking support on Hireup.
Secondly, the National Disability Insurance Scheme (NDIS) increases the pricing cap for participants from 1st July taking into consideration wage inflation, market trends and changes in other costs and policies. This year, the NDIS rate has increased by 18%, moving the price for a standard hour of support from $48.14 to $56.81. Hireup’s rates have always been substantially cheaper than the NDIS rate, but this year Hireup’s users will save even more compared to the NDIS rate.
Finally, Hireup takes this opportunity each year to review and adjust our own margins. This year we’ve increased our margins for weekday support, but substantially reduced margins on the weekend, to ensure a more balanced set of prices and pay rates across the board. With the money Hireup takes, we pay for insurance, payroll taxes, and reinvestment into our HQ people, service, and technology (read more below).
Price and Pay rates consultation 2018/19: This year, our team spent months working on the 2019/20 Hireup prices and pay rates to ensure we reach the right and sustainable point for all our users. We’d like to say a big thank you to the 1,424 Hireup participants and support workers who took part in our consultations this year. Without your feedback we would not have reached this point, so thank you for your time, input and continued support.
So what’s changing for people seeking support?
- Standard rate: This year, the standard rate for an hour of weekday support will be $47.95 per hour. This is substantially cheaper than the NDIS price cap of $56.81, meaning Hireup participants will save at least $8.86 on every hour of weekday support with us.
- Weekends are now even better value: This year we worked hard to ensure we could make weekend support more affordable. We’re pleased to say that we’ve been able to set prices that are $20.57 lower than the NDIS rate on Saturdays, and $27.94 lower than the NDIS rate on Sundays.
- You can view the Hireup prices for 2019/20, which includes evening, weekend, public holiday and sleepover shifts.
- NDIS savings have increased compared to last year: Last year we were able to save you $6.14 for every hour of support on our standard rate. This year, we are $8.86 below the pricing cap meaning you save an extra $2.72 over and above what you were saving last year.
- Across all shifts (excluding sleepover shifts on public holidays), Hireup is now at least 15.6% below the NDIS price cap.
- Saving money on every hour of support with Hireup means you can spend that money on extra hours of support, or other types of support as you see fit.
- We’re always committed to keeping our rates competitive and fair for people seeking support while paying workers great wages. To date, we’ve saved people seeking support over $14.0 million which equates to nearly 350,000 extra hours of support available to people with disability and their families in our community. This is something we’re proud of and we will continue to work tirelessly toward setting the most efficient prices possible.
What’s changing for Hireup support workers?
- This year, the standard pay rate (including superannuation) for support workers will be increasing 7.5%.
- This means a pay rate increase to our support workers of $2.38 per hour, making the total pay rate for an hour of support (including superannuation) $33.93.
- You can view the Hireup pay rates for 2019/20, which includes evening, weekend, public holiday and sleepover shifts.
What does Hireup do with the money it makes?
We’re investing in our technology – Hireup is updating our technology to provide a better user experience on our platform across mobile and desktop. We want to be known as the most safe and simple to use disability support platform. Our aim is to make it as easy as possible to connect those looking for support with support workers.
Helping people connect – We know our participants want to find reliable and trustworthy workers, and we know our support workers want to find more work through Hireup. We’re investing to make these connections more profound and at a more rapid rate.
More learning and development opportunities for participants and workers – We’re doubling down on the investments we’re making into learning and development (L&D) activities for both sides of our community. We know participants want more experienced and skilled workers available through the platform, and we know workers want an engaging L&D experience that allows them to choose training topics most important to them.
Continuing to improve our customer service – We want to be known for world class customer service, and so we’re continuing to invest in our customer service team to deliver excellence. That means more service personnel who understand your needs and our platform’s potential to help you make the most of your experience with Hireup. We ultimately want to deliver the right level of support for you, right when you need it.
Increasing the accessibility of our platform and brand – As Australia’s leading platform for disability support workers, participants and their families, we’re on a journey to become a world leader in accessibility across the full Hireup experience. This means lots of time, effort and resources spent improving the accessibility of our platform and website, across all devices, as well as an incredibly accessible brand.
Developing our employment model – We’re hard at work to ensure we’re evolving our employment model to ensure we have something to suit everyone. We’re also thinking about sustainable, long term career pathways for our workers to ensure we can retain the best workers for all our users.
New features – We’re excited to be delivering new features into the Hireup platform over the coming year, such as group bookings and new L&D modules, as well as building out our plan to deliver Hireup’s first native mobile experience.
Continuing to roll out to communities around Australia – We hear from people all over Australia how critical it is to have a local presence in their community, ensuring we have Hireup representatives in more markets and communities throughout Australia, including rural, remote and underserved areas.