A sleepover shift is a booking of 8 hours where there is no expectation of the worker being woken. It does include up to 1 hour of assistance where required (during the night).
The rate charged for the sleepover shift is for the whole 8 hour block. This is not a charge per hour, but one charge for the full 8 hours.
If the worker is providing active support, the charge will be at the relevant hourly rate.
If the support worker is woken more than once and is providing active support (not getting a full nights sleep), this shift is an active shift rather than a sleepover shift.
Where this occurs, the worker will need to cancel the shift (after the shift takes place). The user seeking support will need to rebook this as a normal shift.
To clarify any of your bookings, please contact our community support team on (02) 9113 5933 or at: email@example.com