Once you have been approved on the Hireup platform, the first thing to do is to complete your Hireup support plan. A support plan is an online document that outlines key information on the support you want and need. Support plans are a vital part of providing appropriate, positive and safe support for users on our platform. This includes specific information on needs, possible risks, and tips on how to best support someone.
You can find support workers in two ways;
- By posting a job on the job board
- Using the ‘Search’ function to find support workers in your area
Once you have posted a job on the job board, approved support workers may start messaging you expressing their interest. This is a great opportunity to review the workers profile, and set up a meet and greet! As workers have taken the time to respond to your job posting, please ensure you are replying to all messages even if you have found a suitable worker. We encourage all users to keep the communication channels open so that no one is forever waiting a response.
If posting a job is not for you, check out the ‘search’ function located at the top of your screen. This function will display support worker profiles in your area. You can also add filters to your search such as:
- specialised supports
Once you have reviewed a few profiles, start to message workers to see if they are available for bookings.
Before making any bookings, we recommend doing a meet and greet with any new support workers you are wanting to connect with. This can be a 15 to 20 minute, free of charge, meeting to get to know each other before you start working together.
To ensure that all invoices and your support workers pay is on time, all shifts need to be submitted and approved by midnight every Sunday night.
Please don’t hesitate to contact the community support team on (02) 9113 5933 or at firstname.lastname@example.org if you have any questions!