As someone seeking support on Hireup you may want transport support. Transport support can be in your own vehicle or in a support worker’s vehicle.
This guide will give you all the transport and safety information you need.
It is important to understand that you are not covered by Hireup's insurance if you are involved in an accident in:
- your vehicle
- the support worker's vehicle
- any other vehicle
All Hireup users who want to use their own vehicles on a Hireup shift must have compulsory third party insurance and we highly recommend you have comprehensive car insurance.
Selecting Transport as a support category in your profile
If you want to receive transport support with Hireup you can select this on your profile.
When you are hiring support workers to your team, you can check if they are able to provide transport for you.
Support workers who want to provide transport have to verify information. This includes:
- signing Hireup’s transport agreement
- holding a current unrestricted Australian drivers licence
Support workers can only provide transport support if they have chosen this on their Hireup profile.
Support Worker using their own vehicle
If a worker uses their own car during a shift they can claim $0.80 per kilometre for the distance driven on shift. This is known as Vehicle Allowance and is in line with the SCHADS industry award. This does not include travel to and from the shift. Hireup charges $0.85 per kilometre for this; the extra $0.05 helps cover cover compliance and invoicing.
You must enable vehicle allowance on your profile if you would like a support worker to use their vehicle on shift.
Before travelling in the support worker’s vehicle:
- Check that the vehicle is safe, clean and roadworthy
- Request to see a copy of the vehicle registration
- Request to see Compulsory Third Party (CTP) insurance on their car
- Check the support worker has considered Comprehensive Vehicle Insurance. Hireup’s insurance does not cover support worker vehicles
- Confirm that the support worker will keep accurate records of the trips during a booking
- Discuss the need for a first aid kit to be in the vehicle
If a support worker is using their own vehicle they are responsible for any damage caused in an accident:
- to their vehicle
- to another vehicle
It’s important to confirm that the support worker has the appropriate level of insurance as they are not covered by Hireup’s insurance in these scenarios.
Using your own vehicle
If you need a support worker to drive your own vehicle you must:
- Ensure that it is safe, clean and roadworthy
- Confirm your vehicle is registered in your state
- Confirm that you have Compulsory Third Party (CTP) insurance on your car
- Consider the need for Comprehensive Vehicle Insurance. Hireup’s insurance does not cover your vehicle
- Conduct an overall inspection of your vehicle once per year (with a mechanic)
- Ensure your vehicle is maintained and serviced as per the owner manual
- Consider the need for a first aid kit in your vehicle
- Ensure the support worker knows how to operate your vehicle
It's important to understand your vehicle is not covered by Hireup’s insurance. By using your vehicle in a Hireup shift you are sharing the risk with your worker.
These templates might help manage your transport support:
Visual Inspection Report
Conducting a visual inspection of a vehicle is a great way to confirm the vehicle is safe and clean.
If you are travelling in a support worker’s vehicle, inspect the vehicle before travelling for the first time. You may also want to conduct another inspection every 6 months after that. Here is a template you can use to complete the inspection.
Vehicle Log Book
You may wish to keep records of the trips driven in your vehicle. To assist you with this, here are a couple of logbook apps we recommend: