The Hireup platform can be accessed by anyone with a disability to search for, connect with, hire and manage their own support workers. Hireup is committed to building a community of high quality disability support workers and provide opportunity for them to be in control of their work.

Anyone who is interested in delivering high quality, safe, individualised support can register to access the Hireup community.

Principles

• Hireup provides a high standard of service that meets individual needs and fosters a sense of dignity, purpose and security.
• Hireup acknowledges that all people have the right to accurate, clear and transparent information about access to Hireup’s platform in order to inform their decision-making. Hireup will provide information in different formats that can be changed to suit individual needs and preferences as requested. Hireup can be accessed by people with a visual impairment using a screen reader. Hireup also supports the use of the National Relay Service and the use of interpreters to facilitate access to information when necessary.
• Hireup adopts a non-discriminatory access process that respects age, gender, race, religion, sexual preferences and disability consistent with human rights and other applicable legislation.

Registration

Any person who is interested in providing support can register their interest on Hireup’s online platform providing they are able to satisfy the screening and verification requirements and meet our fitness for work and right to work criteria.

If approved, a support worker is entering into a casual engagement with Hireup. By signing the Support worker employment agreement, support workers understand that any casual engagement will automatically end at the end of each completed booking and that Hireup has no obligation to provide ongoing work after this.

People who intend to become support workers at Hireup must complete the registration process online and need to provide the information below as part of this registration:

• Write a bio for their Hireup profile
• Upload a profile photo
• Indicate the types of support they are interested in providing
• Location and date of birth
• Contact details including an emergency contact
• Bank and Superannuation details and Tax File Number
• Completed tax declaration
• Upload documents to be verified: a National Police Check, a First Aid certificate, NDIS Worker Orientation Module Certificate, a photo ID, a current resume, a Working With Children Check / Vulnerable People Check (depending on state requirements)
• Contact details for referees
• Completed declaration about fitness to work and work rights in Australia
• Reviewed and signed Casual Employment Agreement.

Screening and Verification

Hireup is committed to protecting all of its registered users and not placing anyone at unreasonable risk. We require employees to undergo verification checks to be approved to use the Hireup platform and as part of a broader risk management strategy to ensure the quality and safety of disability services. People registering as support workers must satisfy requirements in line with our approval procedure for support workers and provide proof of:

• Employment Background
• Citizenship, Residency and Visa
• Criminal History
• Other Verification
• First Aid Certification
• NDIS Worker Orientation Module Certificate
• Fitness for Work
• Right to Work in Australia.

Availability of Work

Hireup cannot guarantee bookings for a support worker. The factors that may influence whether or not a support worker is booked on the platform include:

Location – There may not be any people seeking support in the worker's desired location.

Availability – People may not be seeking support at the times workers are available.

Skills and Qualification – A support worker may not have the appropriate skills or qualifications to provide the support needed.  

Communication – A support worker may not be responsive to messages and job board postings, which could limit their ability to get bookings.

Ongoing compliance

Disability support workers must demonstrate ongoing compliance with our community verification requirements. This includes:

• Providing a new police check every 3 years
• Updating working with children/vulnerable people checks on expiry
• Updating First Aid certification on expiry
• Working within visa restrictions where required
• Working within other account restrictions as directed by the community support team.

Exit

A support worker can leave the Hireup platform at any time by deactivating their account. A support worker must ensure that they have:

• Notified any people seeking support that they work with
• Decline/Cancel any upcoming bookings, in accordance with our cancellation policy.
• Completed any payroll or administration actions on the platform.

Confirmed Bookings

If a support worker does not have any confirmed bookings within a 6-month period, their agreement with Hireup will cease in its entirety and their account may be delisted from the Hireup platform.

If this occurs, a support worker can request re-activation of their profile. A new agreement will then be generated.

It is in Hireup’s absolute discretion whether they accept requests for re-activation or new applications.

Suspension and Termination

Hireup may revoke an offer of a casual engagement in accordance with the statement on suspension and termination for disability support workers. 

(i) prior to any booking commencing, or

(ii) during any booking.

By giving one hour’s notice. If this occurs, you will be notified by email.

Hireup may also terminate an agreement without notice in accordance with the statement on suspension and termination for disability support workers.