An account manager helps a person seeking support manage their Hireup account. This person is responsible for managing all aspects of the platform. This includes checking and responding to messages, posting on the job board, booking and approving shifts and ensuring all invoices are paid. A major part of their responsibility is on-the-job training of workers as well as staff management.
They are also responsible for ensuring all information on the person’s profile is up to date, accurate and relevant, and are the point of contact for all matters relating to the account, including emergency contact or nominating an appropriate person to be contacted in an emergency, and signing the services agreement.
Do I need an account manager?
If you are under the age of 18, you will need an account manager.
If you have a Power of Attorney in place, you will need an account manager.
If you feel you need help to use the internet or need support in managing and rostering your support workers, you may benefit from having an account manager. You will still have choice and control over who supports you and what supports you receive while using this platform. An account manager helps you put this in place.
Who can be an account manager?
Usually, account managers are the unpaid support in a person’s life, such as a family member or significant other. This ensures the account can be managed in the long term and guidance can be provided free from any conflicts of interest. An account manager should be an unpaid role to ensure the integrity of every decision made.
Someone who supports an individual in a paid capacity are not the most suitable choice for an account manager. However, Support Coordinators, Case Managers, Coordinators and Service Managers are welcome to help someone get started on Hireup. This can involve going through the site with the person seeking support, browsing the FAQs, education and encouragement around writing a catchy job post, connecting with the right kind of supports, providing feedback to Hireup, or reporting an incident.
For any more information, or to help set up an account manager, please contact Hireup on (02) 9113 5933 or firstname.lastname@example.org