Hireup is committed to supporting individuals with disability and their families to access appropriate and flexible support. Hireup follows all relevant guidelines and regulations in relation to family members providing care and support services.

The ability for family members to provide support on the Hireup platform depends on the rules set out by your funding body and your circumstances.

This statement sets out Hireup's approach to working with family members.

People seeking support with NDIS funding

In January 2014, the NDIA released their Operational Guidelines detailing information on Personal Care Supports.

In Section 11, chapter 11.1 the NDIS states “The NDIS will not fund parents or family members of participants to provide personal care supports except in the most exceptional circumstances such as where there is risk of harm or neglect or where a suitable provider is not available to provide the support”

To ensure we are complying with these Operational Guidelines, you will need to provide Hireup with a letter from the NDIA to indicate that you are approved to provide support to the family member.

Please note: the NDIA looks at the circumstances of each case and will only fund family members if all other options for a suitable provider of supports have been exhausted. If the NDIA manages funding for supports under a participant’s plan, a family member will only be funded if they are a registered provider of supports.

People seeking support with other funding

If you are funded by a different funding body from NDIS and you request a family member to provide supports,  Hireup will ask you to provide details of the funding and review relevant regulations and guidelines to see if this is appropriate.