Our pricing model

We give people access to affordable support without compromising support worker wages. That is our commitment to providing a fair and accessible service.

The Hireup model is pretty simple. As a national online platform, we are designed to work at scale, meaning the cost of things like insurance premiums and our administrative services are kept low for the individual.

As the legal employer of our support workers, we pay industry-leading wages that include casual and penalty loading. We passionately believe that paying support workers properly means you get high quality support from people who are happy and love their work. Our contractor-free model also means we take care of superannuation and tax contributions so our users don’t have to.

Hireup is compatible with all forms of funding, including the NDIS, and comes in under the NDIS hourly rate, saving our users thousands and affording them many more hours of support.

Our pricing breakdown

The Hireup standard rate is $42.00. $31.55 (incl. superannuation and 25% casual loading) is paid to the Hireup support worker directly.

The rest covers:

• Worker taxes
• Payroll and invoicing
• Comprehensive insurance cover for every shift booked and paid for on Hireup
• Hireup’s online platform and Community Support team

We follow the SCHADS industry award

Hireup rates follow the Social Community Home Care and Disability Services (SCHADS) industry award. They include casual and penalty loading and increase according to evening, weekend and public holiday shift times. The Hireup standard rate is aligned with level 3.2 of the award and is sufficient for all types of support.

Paying for Hireup as an NDIS participant

Since launching in 2015, Hireup has saved its users over $7.4m, which is more than 176,000 extra hours of support.

Hireup rates are at least $6 less than the NDIS set hourly rate. The NDIS allocates from $48.14 per hour for the kind of support Hireup can provide, depending on what state you live in. This cost saving means Hireup users can save thousands of dollars every year, affording them hundreds more hours of support.

If you receive NDIS funding, your package will be one of the following: NDIA-managed, plan-managed or self-managed. The way you pay for the support you receive through Hireup will depend on how your funding package is managed. At this stage, Hireup is only available for NDIA-managed participants who live in NSW, VIC, QLD, TAS, SA and the ACT. We are working on NDIS registration in the remaining states but until then, all Hireup NDIS participants outside NSW, VIC, QLD, SA, TAS and the ACT must be plan-managed or self-managed.