We give people access to affordable support without compromising support worker wages. That is our commitment to providing a fair and accessible service.
The Hireup model is pretty simple. As a national online platform, we are designed to work at scale, meaning the cost of things like insurance premiums and our administrative services are kept low for the individual.
As the legal employer of our support workers, we pay industry-leading wages that include casual and penalty loading. We passionately believe that paying support workers properly means you get high quality support from people who are happy and love their work. Our contractor-free model also means we take care of superannuation and tax contributions so our users don’t have to.
Hireup is compatible with all forms of funding, including the NDIS. Our rates come in under the NDIS hourly rate, which saves our users thousands and affording them many more hours of support.
Our pricing breakdown
The Hireup standard rate is $51.07. Hireup support workers receive $35.54 (incl. superannuation and 25% casual loading).
The rest covers:
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Worker taxes
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Payroll and invoicing
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Comprehensive insurance cover for every shift booked and paid for on Hireup
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Hireup’s online platform and Community Support team
We follow the SCHADS industry award
Hireup rates align with the 'Home Care' line of the Social Community Home Care and Disability Services (SCHADS) industry award. Our rates include casual and penalty loading. They also increase according to evening, weekend and public holiday shift times. The Hireup rates aligns with level 3.2 of the award and is sufficient for all types of support.
Paying for Hireup as an NDIS participant
Since launching in 2015, Hireup has saved its users over $46m compared to NDIS prices.
If you receive NDIS funding, your package will be one of the following:
- NDIA managed
- Plan managed
- Self managed
The way you pay for the support you receive through Hireup will depend on how your funding package is managed.
All NDIS participants in NSW, QLD, VIC, SA, TAS, WA and the ACT can use Hireup. If you are an NDIS participant and do not live in these states, your funding (in full or in part) must be plan-managed or self-managed to use Hireup.