What is my role as a person seeking support or an account manager?

People seeking support and account managers have some clear responsibilities in order to successfully manage a Hireup account. 

You are responsible for recruiting your workers from the Hireup community. In doing so you should ensure you are assessing the suitability of each worker to provide your specific supports.

You should be clear with your goals and ensure that you are building a team of home care and support workers who can help you achieve them.

You are responsible for managing all aspects of the platform; including checking and responding to messages, posting on the job board, booking and approving shifts and ensuring all invoices are paid.

A major part of your responsibility is on-the-job training of workers as well as staff management, you are responsible for providing a good working environment for your home care and support workers.

You are also responsible for ensuring all information profile information is up to date, accurate and relevant, and communicating with Hireup about all matters relating to the account, including as the emergency contact and signing the services agreement.

In managing your account, you'll need to comply with the code of conduct for people seeking support.