Does Hireup guarantee service?

Availability of Service

The availability of Hireup’s  service depends on four key factors:

Location – A person seeking support may be in a location that does not currently have any support workers available. If this is the case we can offer guidance on how to recruit support workers onto the platform.

Support Worker Availability – A person seeking support may find that there are no existing workers in their area who are available to assist when support is required. In this instance, a person seeking support will be provided with guidance on how to recruit their own team on to the Hireup platform.

Support Types – Some types of supports are not able to be provided on Hireup. We will work with the person seeking support to understand their requirements and assist in finding appropriate supports if Hireup is not appropriate.

Agency Managed Users – Hireup is currently registered with the NDIA in NSW, ACT, SA, QLD, VIC and TAS. Agency managed users in other states and territories are not currently able to use their NDIS funding with Hireup.

Support Worker cancellations

Hireup encourages all disability support workers to provide notice of cancelled shifts within our cancellation policy. Hireup does not provide 'back up' workers to provide coverage if a shift is cancelled by a support worker. To ensure people seeking support are not left without critical supports, Hireup recommends developing a range of support options, including a team of support workers who have a range of availability and relationships with service providers who can assist with 'on call support'. 

Suspension or Termination of service

If Hireup is made aware of any incidents or issues, which could be a breach of our Code of Conduct or a Hireup Policy or Procedure, access to our to our platform may be suspended.

We understand that users seeking support need continuity of service, and we will work with you to develop an agreed continuity of service plan if you are suspended.