As part of our work to continually keep our community safe, we’re introducing the ability for support workers to report any concerns they have on shifts. Your concerns will only be sent to Hireup. If it's deemed necessary, we will follow up with the client, account manager or provider. At the end of every booking, as part of shift notes, we’ll ask you:
“Are you concerned about your client’s health or wellbeing?”
This is the chance to let us know if you notice any deteriorations or changes in your client’s needs, behaviour, appearance, mood or wellbeing. Our team will be monitoring this information and will take action to ensure the health and safety concerns raised are managed appropriately.
To report a concern, click the ‘report a concern’ button and complete the form.
A concern is something that you notice. If you’re in doubt, always report a concern, no matter how small it is. We can manage these as they come up.
A concern is different from an incident. An incident causes distress to either a client or a support worker. Examples of incidents could include: a car accident, a physical or psychological injury - no matter how small - to a client or support worker, medical episodes, escalations in behaviour, or anything requiring hospitalisation.
If you have immediate safety concerns for yourself or others, call emergency services and submit an incident report when safe to do so. You can locate the incident report form by logging into Hireup, clicking the drop down arrow on the top right corner of your dashboard, and select ‘report incident.’
All incidents must be reported within 24hrs of occurring as this is an NDIS Reporting Requirement. If you need to speak to someone urgently (but not emergency services) then an after hours number will be provided once you submit an incident report.
If a client, account manager or support worker is asking you not to report an incident, it’s important that you report this to Hireup so we can communicate with them about the purpose of incident reporting. Reporting all incidents is a requirement of a support worker’s employee contract.