Introducing Booking Requests
Booking Requests allow Service Providers to send shift opportunities to multiple support workers simultaneously. This new feature streamlines the booking process by letting you reach several potential workers at once, while giving support workers more flexibility in accepting work.
Please note: This feature is currently in beta testing. We're continuously improving it based on your feedback.
For Service Providers
How to Create a Booking Request
When creating a new Booking Request, you can now:
- Add a full address to the location step
- Select up to 10 support workers to receive your booking request
Creating a new Booking Request
Adding a full address
Selecting more than 1 worker from your team
Managing Booking Requests
- View your Booking Requests in the "Requested" tab of Bookings Management
- See which workers have declined the request by viewing the Booking Request details
- Once a worker accepts the Booking Request, it automatically becomes a confirmed booking
Tracking workers who have declined the Booking Request
A Booking Request sent to more than one worker
Important Beta Limitations for Service Providers
While we're testing this feature, please note:
- Booking Requests are only available on the web application (logging into Hireup via a web browser)
- Not all shift types are supported (e.g. repeat bookings are not available at the moment)
- Only one worker can accept each Booking Request
- You can select a maximum of 10 workers per Booking Request
- Some workers may need to update their app to access and respond to Booking Requests
For Support Workers
Receiving Booking Requests
This feature is only available on the Hireup app. Download and login to the latest version of the Hireup app from the iOS App Store or Google Play Store to view and respond to booking requests on the go — with real-time push notifications so you never miss a request.
When a service provider sends you a Booking Request:
- You'll receive both an email and push notification
- Click the push notification or email link to view the Booking Requests details
- You can see the full address for the booking from the request details
A push notification for a Booking Request sent to multiple workers
A Booking Request sent to multiple workers in the Requested list
A Booking Request sent to multiple workers when tapped
Accepting or Declining Requests
- If the Booking Request hasn't already been accepted by another worker, you'll have the option to accept or decline
- Booking requests sent to multiple workers will display a "Be the first to accept" tag
- Once you accept a request, it becomes a confirmed booking
A Booking Request that has been successfully accepted and confirmed
Important Beta Limitations for Support Workers
While we're testing this feature, please note:
- Booking Requests are only accessible using the iOS and Android app
- Only one worker can accept each Booking Request, though multiple workers can decline
- You may need to update your app to the latest version to access this feature
Feedback
Your feedback is important during this beta period. Please email the providers team at providers@hireup.com.au if you have any questions, encounter issues, or have suggestions for how we can improve Booking Requests.